Director, Commercial Deposits and Client (Lifecycle) Fraud Strategy

RBC•Toronto, ON

7d•Onsite

About The Position

We are seeking a highly motivated fraud leader to help build and operationalize modern fraud controls for commercial banking focused on cheque transactions (deposits/issuance) and throughout the client’s relationship lifecycle with the bank. You will own the strategy and support the design, execution, and optimization of fraud controls across 2 major fraud-prone commercial banking core activities: Commercial clients’ deposit-taking & cheque processes across various channels (ie Branch, Armoured Car, Night Deposit, Remote Deposit Capture, Mobile capture etc…) and Commercial Clients’ lifecycle – onboarding/account opening, and on-going changes to client’s risk profile throughout their relationship with RBC CB. This is an opportunity to work on high-impact fraud transformation initiatives involving digital trust, behavioral analytics, authentication modernization, and cross-channel fraud detection. You will balance fraud loss, client experience, operational cost, and risk appetite while serving as a trusted advisor on large-scale transformation initiatives.

Requirements

10+ years’ experience in fraud, cybersecurity or risk management, with at least 5 years in a fraud-specific role; demonstrated success leading fraud modernization or enterprise-scale implementations (not advisory)
Product or Operational expertise in cheques, onboarding/KYC, deposits, financial crimes, commercial banking risk, or operational risk environments.
Direct understanding of commercial banking payment flows and how unauthorized channel access enables payment fraud (ACH, wires, trade finance)
Direct experience with at least four commercial channels: internet banking, mobile banking, APIs, host-to-host connectivity, call centers, or branch servicing
Familiarity with commercial client administration models and fraud monitoring tools, analytics platforms, and real-time decisioning systems
Proven track record managing multiple concurrent initiatives and delivering results within fast-paced transformation environments.
Track record building fraud risk governance structures, defining KPIs, and establishing frameworks spanning operations, compliance, and technology
Executive-level communication skills; advanced data analysis with proficiency in Excel (pivot tables, statistical functions) and PowerPoint for presenting findings to senior leadership
Demonstrated understanding of regulatory expectations for fraud risk management and how commercial fraud threats evolve with technology adoption
Ability to drive strategic initiatives to completion within 12-24 month timeframes across resistant stakeholder environments
Track record in managing medium to large size vendors specializing banking technologies

Nice To Haves

Experience with behavioral analytics, authentication technologies, or fraud monitoring platforms
Knowledge of commercial payment ecosystems and payment fraud typologies
Knowledge of commercial banking payment rails and emerging payment ecosystems
Familiarity with fraud AI/ML models, graph analytics, or real-time decisioning platforms
Red-team exercises, fraud simulations, or cyber-fraud fusion experience
Exposure to AI/ML fraud detection or fraud intelligence programs
Professional certifications (CFE, CAMS, CISSP, or equivalent)
Project management or consulting experience
Vendor Management Experience

Responsibilities

Lead the fraud strategy execution across commercial onboarding, deposits, cheque ecosystems, and client lifecycle activities.
Champion to develop/ optimize fraud controls related to onboarding abuse, shell entities, cheque fraud, deposit anomalies, and client misuse scenarios.
Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities.
Support fraud mitigation initiatives involving first-party fraud, mule businesses, synthetic entities, and lifecycle abuse.
Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence and cross-domain detection capabilities.
Support implementation of fraud technologies, telemetry integrations, analytics platforms, and control modernization initiatives.
Prepare fraud reporting, analytics, executive updates, and control performance insights.
Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams on fraud mitigation initiatives.
Provide senior management with timely updates on fraud loss savings and risk performance.
Conduct data analysis to support business cases for technology or FTE investment.
Work collaboratively in cross-functional squads to optimize the risk balance while managing prioritized backlogs.
Research and assess best-in-class fraud mitigation strategies and technologies.
Lead day-to-day engagement with fraud technology vendors and partners, supporting proof-of-concepts, capability assessments, implementation activities, and ongoing performance management.