Director, Commercial Data, Systems, and Business Intelligence

Geron Corporation•Parsippany-Troy Hills, NJ

10h

About The Position

The Director of Commercial Data, Systems, and Business Intelligence is accountable for developing and overseeing the approach, delivery, and communication of US commercial data, systems, and business intelligence (BI) capabilities. The Director manages the commercial data lifecycle from acquisition, integration, quality, stewardship, governance, reporting, and enablement, and is responsible for helping define, prioritize, and monitor the successful development of a scalable commercial systems ecosystem. The Director serves as a significant partner to Commercial leadership and IT, and helps ensure the organization operates from accurate, accessible, and decision-ready data.

Requirements

Strong knowledge of commercial data operations, BI, CRM, and related cloud-based platforms
Excellent problem-solving and analytical skills
Detail oriented with strong focus on quality, accuracy, governance, and reliability
Strong verbal and written communication skills, with the ability to convey complex concepts clearly to a wide range of stakeholders
Proficient in interacting with senior leadership and cross-functional partners
Working knowledge of MDM, CRM, reporting environments, dashboarding tools, and data governance practices
Ability to thrive in ambiguity with an entrepreneurial mindset and a track record of results
Excellent interpersonal skills and ability to build strong partnerships with stakeholders and senior leaders
Strong project management, prioritization, and vendor management capabilities
Ability to analyze complex issues and develop practical plans, recommendations, and mitigation strategies
Ability to translate strategy into action and support execution across multiple concurrent initiatives
Knowledge of data privacy, compliance, and governance expectations relevant to pharmaceutical/biotechnology environments
Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Engineering, Business or related field required
At least 9 years of relevant pharmaceutical/biotechnology experience, including experience in commercial data, CRM, reporting, BI, systems implementation, data stewardship, and/or related commercial technology functions
Strong experience in data governance, data quality, and data stewardship processes required
Experience with CRM design, build, enhancement, support, or business ownership required
Experience with BI system design, reporting architecture, dashboard development, testing, deployment, and support required
Experience working with analytics tools and reporting environments that support a commercial organization required

Nice To Haves

advanced degree preferred
Familiarity with evolving capabilities in data architecture, automation, AI, and advanced analytics preferred
Experience working with key pharmaceutical data assets such as wholesaler, GPO, customer, sales, patient, EMR, claims, lab, and other secondary data preferred
Experience managing data vendors, consultants, and technology partners in the pharmaceutical/biotech industry preferred
Experience in oncology and/or hematology commercial environments preferred
Experience in a growth-stage or launch-oriented commercial organization preferred
Process improvement certification preferred

Responsibilities

Build and lead the commercial data, systems, and BI function to support the upstream and downstream needs of the commercial organization
Serve as a core member of Commercial Operations and a significant partner to broader commercialization leaders and IT
Lead and coordinate commercial data integration strategies, priorities, and solutions in partnership with internal stakeholders, IT, and external vendors
Develop the short-term and long-term strategies for commercial data, systems, and BI capabilities and oversee execution of the associated roadmap, including prioritization and sequencing of key initiatives
Oversee commercial data governance processes to improve efficiency and effectiveness in data operations, reporting, analytics, and commercial system integration
Define and maintain relevant hierarchies, data validations, business rules, and quality standards for commercial master and transactional data
Ensure commercial data pipelines, reporting environments, dashboards, and analytic workloads are monitored for uptime, quality, compliance, and issue remediation
Lead CRM and related commercial business applications, including implementations, upgrades, support, user enablement, and adoption in partnership with business and IT stakeholders
Oversee dashboard strategy, BI development, KPI governance, and reporting standards to support leadership visibility and commercial decision-making
Partner with business stakeholders to gather requirements, define operating needs, and translate business priorities into scalable data and technology solutions
Implement and oversee data and technology compliance policies and procedures, including applicable privacy, quality, and data protection requirements
Communicate commercial data and technology strategies, roadmaps, risks, and plans to key stakeholders
Assess new and emerging technologies to strengthen the commercial data and systems ecosystem
Select and manage external vendor partners and serve as primary point of contact for key data, systems, and BI-related services
Plan and manage the applicable budget and establish metrics to gauge internal performance, service quality, and value delivered to the organization
Represent Commercial Operations on internal committees, project teams, and cross-functional working sessions as appropriate
Participate in ad-hoc commercial and cross-functional projects as required