Director, Collections - Strategy

Stellantis Financial Services•Houston, TX

13h•Hybrid

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The Director, Collections Strategy is responsible for developing and executing enterprise-level strategies to optimize the recovery of outstanding debts while maintaining a strong customer-focused approach. This role provides strategic leadership in utilizing resources and technologies to achieve delinquency, cure, and loss mitigation goals in alignment with organizational objectives. The Director ensures all collection activities comply with policies, procedures, and regulatory requirements while driving process enhancements that improve operational efficiency and effectiveness. Success is measured through oversight of key performance metrics such as FICO Decision Modeler, FICO Optimization, dialer effectiveness (internal and FICO Flows), delinquency rates, cure percentages, and overall portfolio performance.

Requirements

Minimum 6 years’ experience in collections, credit risk management, or related financial services functions.
Minimum 2 years’ leadership experience with demonstrated success in directing large-scale collections operations or specialized services teams.
Bachelor's degree in Finance, Business or a related field.
Proven experience developing and implementing strategies that balance delinquency/loss reduction with customer experience.
Experience with FICO Decision Modeler and the optimization products.
Strong background in regulatory compliance (FDCPA, UDAAP, state/federal lending and collections laws).
Experience with system transitions, automation, and integration of advanced technologies (AI/RPA) in a collections environment.
Demonstrated ability to lead cross-functional initiatives, manage budgets, and influence executive-level decision-making.
Proven track record of achieving debt recovery targets.
Strong technical skills from DM, Flows, SMS, Email, dialers etc.
Strong leadership and team management skills.
Analytical and data-driven mindset.
Excellent communication and negotiation skills.
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.
An applicant must be authorized to work in the United States to be eligible for this position.
Candidates must possess authorization to work in the United States.

Nice To Haves

Using Google Analytics Dashboards, Tableau desktop/server, Microsoft office tools like Excel and Power point.
Experience with financial services industry data, programming languages such as SQL, SASS, Power BI, A3A, etc.
Experience with email, SMS software and vendors.
Exposure to Salesforce CRM

Responsibilities

Lead the development, integration, and expansion of advanced technologies, including FICO tools, to enhance collections performance.
Oversee system transitions, platform administration, and process improvements that increase operational efficiency and scalability.
Maintain a customer-centric approach to collections, balancing debt recovery with positive client relationships.
Build and scale quality control and audit functions to ensure compliance, risk management, and operational excellence.
Monitor and analyze, delinquency trends, and loss rates; adjust strategies as needed and communicate insights to executive leadership.
Develop and implement collection strategies that maximize resources, minimize expense, and align with organizational goals.
Ensure compliance with all federal and state regulations, company policies, and industry standards governing debt collection practices.
Develop, update, and enforce collection policies, procedures, and protocols for business continuity, including natural disaster account blocking.
Approve and manage collection-related expenses, ensuring fiscal responsibility and alignment with budget objectives.
Prepare and deliver regular reports to senior management on performance, goals, risks, and strategic initiatives.
Partner with cross-functional leaders to align collections operations with enterprise-wide strategies and priorities.
Maintain confidentiality with regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Collections Specialized Services team in accordance with the Company’s policies and procedures.