director, coffeehouse enablement - Licensed Coffeehouses

Starbucks Coffee Company•Seattle, WA

3d•$165,500 - $276,000•Onsite

About The Position

The director, coffeehouse enablement – US Licensed Coffeehouses (USLC) role contributes to business success by equipping licensed coffeehouses for sustainable growth and operational excellence. This leader is responsible for building capabilities, driving consistency in execution, and strengthening licensee partnerships through clear communication, structured programs, and operational rigor. This role sits at the center of enablement—ensuring new and existing coffeehouses are set up for success through strong standards, readiness, and ongoing support—while translating enterprise priorities into practical, field-ready solutions that drive performance across the USLC portfolio.

Requirements

Proven ability to drive operational excellence and capability building at scale, ideally across distributed or partner-operated environments
Strong executive communication and storytelling skills, with the ability to translate complex operational needs into clear, actionable direction
Experience leading training, readiness, or field enablement strategies that improve performance outcomes
Demonstrated success managing standards, compliance, or quality assurance programs
Ability to influence without authority and build strong partnerships across cross-functional and external stakeholders
Experience supporting multi-unit operations, licensed/franchise models, or retail field environments
Strong problem-solving skills with the ability to identify root causes and implement structured interventions
8+ years of experience leading large-scale, cross-functional initiatives or programs
Proven experience building and developing high-performing teams in a matrixed organization

Responsibilities

Equip coffeehouses for success by building scalable capabilities, tools, and resources that enable consistent execution across licensed locations.
Lead openings and operational excellence efforts, including end-to-end training and readiness for new coffeehouses and targeted support for underperforming locations
Serve as the “source of truth” for standards and compliance, ensuring clear, accessible guidelines and partnering closely with third-party review processes to uphold brand and operational integrity.
Drive communication and engagement strategies that strengthen alignment with licensees, ensuring clarity, consistency, and connection to enterprise priorities.
Oversee training, program, and promotional readiness, ensuring licensees are prepared to successfully execute key initiatives and deliver a consistent partner and customer experience.
Sustain and evolve the Licensee Success System, embedding routines, tools, and practices that enable long-term performance and continuous improvement.
Lead equipment and product operationalization, ensuring new innovations are translated into practical, executable solutions across licensed environments.
Partner cross-functionally to align enablement strategies with broader USLC priorities, balancing operational excellence with business growth objectives.
Build and develop a high-performing team, fostering an inclusive environment while driving accountability, engagement, and strong business outcomes.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement