Director, Clinician Experience

DaVita Kidney Care • 09507 - Colorado Remote, CO

1d • $115,000 - $183,000 • Remote

About The Position

As the Director of Clinician Experience within the Nursing Services team, you are responsible for defining, developing, and executing a comprehensive strategy to enhance the work life, engagement, and professional journey of our frontline clinical teammates. This critical leadership role broadly oversees the clinician experience across all core facility disciplines, including Registered Nurses (RNs), Patient Care Technicians (PCTs), Social Workers (SWs), and Registered Dietitians (RDs).
You will lead cross-functional initiatives focused on clinician retention, well-being, workflow optimization, and career advancement. By prioritizing the "clinician voice" and aligning our efforts with the Village priorities, you will implement solutions that reduce administrative burden, foster a culture of belonging, and inspire clinicians to choose and grow with DaVita, ultimately enabling them to deliver the highest quality of care to our patients.

Requirements

• Bachelor’s Degree required
• 6 to 8+ years of experience in healthcare operations, clinical leadership, teammate/employee experience, or organizational development.
• Proven track record of managing complex, large-scale projects and leading cross-functional teams in a matrixed environment.
• Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.
• Deep empathy and understanding of the day-to-day realities, workflows, and challenges of clinic life for RNs, PCTs, SWs, and RDs.
• Self-directed; able to function independently and as a member of a team to foster a positive work environment.
• Strong written, verbal, and interpersonal communications skills, including the ability to listen effectively and communicate complex information to a diverse audience.
• Demonstrates collaborative and relationship-building skills; ability to interact positively with teammates at all levels of the organization and build coalitions.
• High emotional intelligence and change management expertise, with the ability to influence without direct authority.
• Demonstrates strengths in organizational, analytical, reasoning, critical thinking, and problem-solving skills.

Nice To Haves

• Master's Degree in Nursing, Healthcare Administration, Business, or related field strongly preferred.
• Active clinical license (RN, RD, or MSW) preferred but not strictly required if the candidate possesses deep operational expertise in the dialysis/clinical setting.

Responsibilities

• Develops and executes the multi-year clinician experience strategy across all clinical disciplines (RN, PCT, SW, RD).
• Analyzes turnover, engagement, and exit data to identify systemic issues and design targeted interventions.
• Partners with senior leadership to align clinician experience initiatives with Village-wide strategic goals.
• Leads high-impact programs designed to improve retention and economic mobility.
• Oversees efforts to standardize key facility roles to ensure role clarity, job satisfaction, and top-of-license practice.
• Manages the scaling and adoption of new clinical engagement programs, awards, and recognition initiatives.
• Collaborates with People Services, Clinical Enterprise, Operations, and IT to advocate for workflow improvements and technology solutions (including AI enablement and automation) to reduce administrative friction and give time back to patient care.
• Effectively navigates matrixed structures to influence stakeholders and drive change management.
• Establishes and maintains continuous feedback loops.
• Ensures frontline input directly shapes corporate policy, tools, and training.
• Presents clinician insights and program outcomes concisely and coherently to executive stakeholders.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director