Director, Clinical Strategy & Operations

Clear Choice•Chicago, IL

2d•$175,000 - $190,000•Hybrid

About The Position

The Aspen Group (TAG) is a large retail healthcare business support organization. This role, as Director, Clinical Strategy & Operations, is a newly created position within the Clinical Affairs team. The focus will be on the development and implementation of new and existing programs, processes, systems, and other initiatives identified by Clinical Affairs and executive leadership. This role requires operating at tactical, strategic, and operational levels, serving as an integrator to connect different work streams. The Director will be a key communicator linking the Clinical Affairs team with the broader organization, leveraging strategy and operations experience to support doctors, centers, and field teams in a dynamic industry. This role contributes to driving clinical excellence, value creation, growth, and optimization. Success requires strong listening, planning, assessment, and communication skills, with an ability to identify gaps, recognize opportunities, and drive performance accountability.

Requirements

Bachelor’s Degree required; MBA preferred.
8+ years of progressive strategy and/or operations management experience in distributed multi-site services, preferably in premium healthcare, consumer/retail facing industries.
Experience in clinical or doctor relationship management.
Demonstrated success partnering in a matrixed environment to implement strategic initiatives within a distributed environment.
Excellent professional written, verbal communication, and interpersonal skills.
Strong presentation skills.
Ability to communicate and interact with diverse constituencies and motivate teams.
Strong analytical and business reporting skills.
Hungry, humble, high emotional IQ, aspirational mindset.
Mission/purpose-driven organization experience.
The ability to conduct up to 25% domestic travel.

Nice To Haves

MBA preferred.

Responsibilities

Partner with Clinical Affairs, doctors, executive leadership, corporate strategy, field leaders and center managers to support the development of deployment approaches for key strategic clinical initiatives.
Identify gaps, constraints, and or roadblocks to adoption and integration of new initiatives; develop interventions at the center, region, division, and network level.
Mobilize internal resources (operations, strategy, field, sales, marketing, legal and compliance, IT) to overcome challenges, ensuring doctors, centers and field teams have support and training needed to fully adopt new treatments, systems, and processes.
Partner with field leadership to hold centers and field teams accountable to achieving adoption and implementation targets.
Liaise with doctors, field teams, operations teams, strategy, analytics, and finance; serve as a lynchpin among these teams to support prioritization of interventions and support.
Identify opportunities for improvement and optimization of key initiatives; recommend pilots, testing, and roadmaps to achieve optimization and performance enhancements of key strategic initiatives; Create compelling business cases for expansion of new programs and processes.
Identify, codify, and disseminate best practices.
Support administration of clinical programs.