Director, Clinical Services - King of Prussia, PA

Connections Health Solutions•King of Prussia, PA

5h•Onsite

About The Position

The Director, Clinical Services will play a pivotal role in the successful launch and ongoing leadership of our new state-of-the-art facility in King of Prussia. This is a unique opportunity to shape clinical operations from the ground up, serving as a key leader in the opening process—including building and activating community partnerships, driving strategic hiring and team development, and establishing the clinical foundation for high-quality, person-centered care. The Director will work cross-functionally with Operations, Medical Leadership, and external stakeholders to ensure a seamless facility opening, strong community integration, and long-term program success. The Director, Clinical Services is responsible for the overall leadership, direction, and performance of clinical operations and the individual care experience at the facility. In partnership with Operations and Medical Leadership, this role ensures the delivery of high-quality, person-centered, and compliant clinical services.

Requirements

Bachelor’s degree in behavioral health, social services, or related field required
Independent clinical licensure in the Commonwealth of Pennsylvania as a Licensed Mental Health Professional (LMHP), including one of the following: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist
Master’s or Doctoral degree in a behavioral health field aligned with licensure required
Actively licensed and meets state requirements to provide clinical supervision toward independent licensure
Minimum of 7 years of clinical behavioral health experience, including operations
Minimum of 5 years of progressive leadership experience
Experience managing budgets and P&L responsibility
Experience leading large, interdisciplinary teams in a high-acuity, 24/7 clinical environment
Strong knowledge of clinical documentation, regulatory requirements, and reimbursement practices
Ability to pass required background checks in accordance with state and organizational requirements
Ability to perform Safe Clinch or equivalent de-escalation/restraint techniques
Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role

Nice To Haves

Experience in substance use disorder (SUD) treatment
Familiarity with Pennsylvania Department of Drug and Alcohol Programs (DDAP) regulations and standards
DDAP-approved clinical supervisor designation
Master's Degree in healthcare administration, social services, nursing, or related field
10+ years of clinical, crisis operations, or related experience
Experience in emergency or crisis behavioral health settings
Advanced licensure or certifications in behavioral health or nursing
Experience with Joint Commission or other accreditation standards

Responsibilities

Provide leadership across all clinical services to ensure high-quality, person-centered care
Ensure care delivery is timely, safe, effective, efficient, equitable, and recovery-oriented
Align clinical operations with organizational strategy and regulatory expectations
Lead planning, development, and implementation of clinical programs and service lines
Drive continuous improvement initiatives across programs
Identify opportunities to expand services and improve outcomes and efficiency
Establish and promote a culture of clinical excellence and accountability
Oversee QAPI initiatives, including KPI development, tracking, and reporting
Develop and execute action plans based on performance data
Ensure clinical documentation meets regulatory, compliance, and reimbursement standards
Partner with Compliance to maintain adherence to federal, state, and payer requirements
Manage clinical operations within budget parameters
Oversee revenue and expense performance, including variance analysis
Drive fiscal accountability across clinical services
Identify opportunities to improve revenue cycle performance
Develop and mentor clinical leaders and staff
Foster engagement, retention, and professional growth
Provide clinical supervision in accordance with state requirements
Promote a culture of accountability and high performance
Partner with Medical Leadership to ensure consistency across disciplines
Collaborate with cross-functional teams to support integrated service delivery
Work closely with Strategic Account Management to support stakeholder deliverables
Build and maintain relationships with counties, MCOs, regulators, and community partners
Represent the organization within the community and key stakeholder groups
Support business development and partnership efforts through relationship management
Support licensing, audits, and accreditation activities (e.g., Joint Commission)
Ensure program readiness for regulatory reviews and inspections
Maintain compliance with all applicable regulatory standards
Perform other duties as assigned to support organizational priorities and initiatives

Benefits

Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
Basic Life, AD&D, Short and Long-Term Disability paid by CHS
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually
12 recognized company holidays
Company‑paid parental leave available to eligible employees
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, auto enrollment in the 401k Plan