Boutique Director - King of Prussia

Richemont•New York, NY

22h•Onsite

About The Position

Richemont, a global leader in the luxury sector, is seeking a Boutique Director for Cartier in King of Prussia, PA. This role is responsible for leading and elevating the team to provide exceptional client experiences and achieve sales goals. The Boutique Director will inspire their team to cultivate lasting client relationships, driving the Cartier legacy forward. The position involves a strong focus on business acumen, leadership, client centricity, agility, operational excellence, and brand ambassadorship.

Requirements

Bachelor’s degree in a related field is a plus
Additional language skills are a plus
7 to 10 years of management, especially in luxury retail or hospitality
Required experience in leading leaders and managing direct reports
MS Office experience required
SAP knowledge preferred
Experience leading complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events)
Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with ability to foster a positive and inclusive work environment
Ability to motivate and inspire others, and instill trust
Proactive approach to analyzing business and human resource needs

Nice To Haves

Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

Contribute to the overall Boutique growth and initiate/lead the implementation of growth strategy plans.
Drive changes by developing sustainable and agile business strategies and communicate local market and competitor strategies.
Proactively identify business challenges and create realistic solutions and measurable success goals.
Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs.
Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
Communicate a compelling vision and inspire others to deliver results.
Build high performing teams through strategic and discerning talent evaluations and planning.
Identify development plans to stimulate growth and curate individual career succession plans.
Lead through inclusivity to build the right culture.
Maintain a level of optimism and energy when faced with setbacks or significant challenges; conceptualize and action new creative solutions.
Demonstrate managerial courage and communication savviness to inspire the team to perform at a high level.
Productively manage difficult and complex interpersonal situations.
Make difficult decisions and raise key issues for partners to help solve.
Anticipate and adapt to changing priorities, realigning focus for themselves and leadership team to achieve desired results.
Forecast future talent needs to meet Cartier’s strategic objectives and build these capabilities.
Deliver a distinctive client experience.
Proactively initiate, develop, and lead the boutique client development vision.
Role model developing and sustaining exceptional client relationships through personal expertise and savoir-fair.
Influence and develop teams to create and celebrate innovative memorable moments for clients and boutique visitors.
Drive a culture of client centricity and differentiate between a transaction mindset versus a client relationship mindset.
Lead others, participate and collaborate with Maison partners in high visibility events.
Bring new ideas and initiatives to client development.
Anticipate and pivot to changing client priorities, realigning efforts for themselves and others to achieve desired outcomes.
Share best practices around introducing new Prestige relationships across the Maison.
Cultivate current Prestige Partnerships and proactively identify strategies to increase Prestige sales within the boutique.
Contribute to success by finding new ways to improve.
Strategize with Corporate departments to effectively communicate key messages, business opportunities, and needs.
Promote and champion change as a positive and necessary part of the boutique’s success.
Anticipate business needs and proactively activate plans to minimize disruptions.
Challenge established practices and leverage leadership filter to reduce boutique “noise” and business disruptions.
Identify a holistic/360 approach to change, considering processes, mindsets, and behaviors.
Manage and coach difficult situations and resistance to change to bring about positive results.
Proactively source and implement feedback from various sources; effectively share feedback upwards.
Exhibit professional maturity and strong emotional intelligence.
Proactively identify the root cause of an issue; leverage multiple sources of data to create sustainable solutions.
Work with leaders and cross-functional partners across all levels successfully within and outside of the boutique.
Influence continuous operational improvements and adapt the boutique business model to the client journeys.
Ensure all leaders consistently coach to proper execution of all procedures / compliance (e.g., sales / finance procedures and cash management, security, and safety procedures, etc.).
Ensure successful inventory management.
Optimize boutique controllable operating expenses and effective budget oversight.
Develop clear actions to constantly improve the overall boutique operations and flows in order to improve the client experience.
Promote a “continuous improvement mindset” by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutions.
Promote knowledge, adoption, and accountability of tools in an effective way.
Act as Maison ambassador and uphold boutique image.
Embrace the true value of the Maison DNA and lead by example.
Partner appropriately within boutique team and Corporate to ensure that the boutique meets Cartier standards through regular maintenance and cleaning.
Promote Maison’s heritage, products, and employer of choice in all external interactions including social media.