RazerStore - Supervisor (King of Prussia)

Razer Inc.•King of Prussia, PA

4d•$69,064 - $115,107•Onsite

About The Position

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally. Job Responsibilities : The Retail Supervisor plays a key role in leading and supporting the sales floor team to deliver an exceptional in-store experience. This role ensures daily operations run smoothly, associates are supported, and customers receive excellent service. Essential Duties and Responsibilities Support the Store Manager in daily operations, including opening/closing procedures and overall store performance. Lead, motivate, and coach team members to drive sales, meet KPIs, and maintain a high-performing environment. Provide training on customer service, product knowledge, and sales strategies. Deliver and uphold exceptional customer service standards; handle inquiries and resolve issues promptly and professionally. Oversee inventory control, stock levels, and merchandising to ensure strong product availability and appealing displays. Manage cash handling, POS operations, and ensure accuracy and compliance with company policies. Coordinate scheduling and staffing to support business needs and maintain operational efficiency. Review sales performance and support implementation of strategies to improve results. Maintain a clean, organized, and safe store environment. Other duties as assigned. Pre-Requisites : Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one. Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.

Requirements

2+ years of retail supervisory or assistant manager experience, with at least 3 years in a KPI-driven sales environment.
Proven ability to drive sales, meet targets, and support overall store performance.
Strong leadership and team management skills, with the ability to coach, train, and motivate employees.
Excellent communication and interpersonal skills; bilingual abilities are a plus.
Experience with inventory management, merchandising, and retail operations.
Proficiency in POS systems, cash handling, and basic retail math.
Working knowledge of Microsoft Word and Excel.
Strong organizational, time management, and problem-solving skills.
Understanding of sales techniques, pricing, promotions, and customer service best practices.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Experience supporting hiring, onboarding, and training is a plus.

Responsibilities

Support the Store Manager in daily operations, including opening/closing procedures and overall store performance.
Lead, motivate, and coach team members to drive sales, meet KPIs, and maintain a high-performing environment.
Provide training on customer service, product knowledge, and sales strategies.
Deliver and uphold exceptional customer service standards; handle inquiries and resolve issues promptly and professionally.
Oversee inventory control, stock levels, and merchandising to ensure strong product availability and appealing displays.
Manage cash handling, POS operations, and ensure accuracy and compliance with company policies.
Coordinate scheduling and staffing to support business needs and maintain operational efficiency.
Review sales performance and support implementation of strategies to improve results.
Maintain a clean, organized, and safe store environment.
Other duties as assigned.