Director Clinical Programs Outpatient Services
About The Position
Milwaukee County is seeking authentic individuals to join their team and make a difference in the community. They offer a wide variety of interesting jobs and a competitive benefit package. This specific role, Director of Outpatient Treatment Programs, is within the Behavioral Health Services department and is a full-time, hybrid position. The Director will oversee the management of staff, program development, clinical services, and statutory requirements for specific clinics and teams, including the DHS 34 Access Clinics, Crisis Care Coordination team, and the DHS 35 Milwaukee County Mental Health Clinic. Additionally, the Director will be involved in the development, implementation, and community integration of service partnerships with area Community Health Centers. The position requires working Monday-Friday on a 1st shift schedule across four different department locations.
Requirements
- Valid Driver’s License required and must be maintained throughout incumbency
- Master’s degree or higher required
- Five (5) years or more of work experience in Mental Health Services required
- Three (3) years or more of work experience in a Management or Director role required
- Possession of 1 of the 4 following licensures: Doctor of Psychology (Psy.D.), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage & Family Therapist (LMFT) required
- Intermediate knowledge of all related computer and software applications such as Microsoft Word, Excel, Outlook, PowerPoint and Teams required
- Qualified candidates must be authorized to work in the United States.
- Appointee must establish Wisconsin State residency within six (6) months of appointment and maintain such residency during incumbency.
Responsibilities
- Address daily clinical and staffing issues by coordinating oversight with clinic managers.
- Consult with treatment directors, staff, and discipline leads to problem solve operational concerns.
- Communicate effectively with staff regarding clinical workflows and expectations.
- Monitor and maintain compliance with statutory regulations governing crisis services, psychotherapy and outpatient mental health services.
- Maintain policies, procedures, and all necessary compliance items for clinic and program certifications (e.g., DHS 34, DHS 35, DHS 36).
- Provide initial training and onboarding for all new staff members.
- Monitor ongoing training needs for all staff.
- Audit staff workforce quality and completion, provide formal and informal performance feedback, and support goal setting.
- Collaborate with the BHS Fiscal department to establish billing policies and monitor adherence.
- Maintain policies regarding fees and payment requirements.
- Apply thorough knowledge of Medicaid billing requirements to all outpatient programs.
- Compile and evaluate program outcome data, identify trends, and guide program development and continuous quality improvement.
- Monitor staff productivity to make data-driven decisions for clinic needs and utilization.
- Participate in strategic development and implementation of Community Health Center (CHC) partnerships.
- Lead workflow design and client experience initiatives to optimize CHC service integration and meet DHS 34 requirements.
- Oversee Crisis Care Coordination (CCC) services for team serving adults.
- Ensure DHS 34 standards are met and services are aligned to community crisis services, policies, procedures, and practice.
- Represent outpatient programs as a member of the BHS Executive Team.
- Collaborate with other BHS leaders to evaluate quality data and implement system-level improvements.
- Ability to lift, carry, push and pull up to 25 lbs.
- Other duties as assigned.
Benefits
- Competitive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Director
