Clinical Programs Director, Alameda County

Side by Side • Hayward, CA

8d • $104,000 - $117,500 • Onsite

About The Position

The Clinical Programs Director provides program leadership and is in collaboration with the Director of Practice and Program Development (DPPD) and Regional Director and holds responsibility for the quality and integrity of all East Bay clinical service delivery and client outcomes, financial accountability for East Bay Community Counseling (EBCC) program budget, hiring and supervision of EBCC program staff, EBCC contract oversight, and compliance with external and internal policies, practices and procedures for the Clinical services provided in Alameda County. The services under the responsibility of this position include Psychotherapy and Rehabilitation services provided to Our Space clients, EBCC clients as well as Real Alternatives clients. The Clinical Programs Director actively supports and implements a strengths-based, trauma informed, culturally responsive and client- centered approach to working with youth.

Requirements

• CA licensed LCSW, LMFT, LPCC or PsyD with 3 or more years’ experience practicing in the field with youth served by the mental health, probation or foster care systems, and/or with trauma-impacted youth
• Currently qualified to supervise clinical staff, with at least 2 years of experience as a Manager or Supervisor of Clinical Services for comparable clinical services preferred
• At least 2 years demonstrated success in managing clinical staff in a comparable program or services area preferred
• Five years’ experience in working with abused and neglected children, delinquent children and/or children served by the mental health system, and their families, preferably including experience in residential programs.
• Bilingual Spanish/English encouraged.
• Fingerprint clearance by CA DOJ and FBI, and any other mandated entity
• A valid California driver's license, personal automobile for use on the job, insurable by Side by Side’s insurance policy based on DMV record and personal vehicle insurance.

Nice To Haves

• Currently qualified to supervise clinical staff, with at least 2 years of experience as a Manager or Supervisor of Clinical Services for comparable clinical services preferred
• At least 2 years demonstrated success in managing clinical staff in a comparable program or services area preferred
• Bilingual Spanish/English encouraged.

Responsibilities

• Develop and implement concrete plans and initiatives to support the Agency’s strategic and regional goals.
• Develop and maintain relationships with key county staff who contract for services and/or refer clients, and with community leaders to build collaborative partnerships that support Agency programs and community goals.
• Represent the program and Agency to service groups and provider communities and support Agency fundraising initiatives in the region.
• Ensure that delivery of services for all care, treatment and services are consistent with the Agency’s policies, practices and procedures, are conducted with fidelity to relevant evidence-based practices, and in accordance with The Joint Commission accreditation standards and Community Care Licensing.
• Ensure fidelity to multi-systemic wraparound principles, practices, and orientation.
• Provide leadership in setting service delivery standards, monitor performance and support staff in meeting standards to meet client needs, productivity metrics, contractual requirements and budget goals.
• Collaborate with contract and community partners to ensure that client referrals and admissions/intake meet contract standards and program goals and resolve impediments to timely client access and services.
• Ensure that relevant outcomes data are collected and evaluated, including timely reporting for the Line-of-Sight meetings and process.
• Support on-going QA/QI process and pro-actively develop and monitor performance improvement initiatives.
• Facilitate monthly CQRT Peer Review to audit mental health charts.
• Collaborate with leadership of Real Alternatives and Our Space on client treatment and program needs.
• Lead communication with county stakeholders regarding program, including but not limited to the creation and submission of reports, and other collaboration in connection with the CCEB program.
• Collaborate with Intake Coordinator to receive, review and track all referrals and referring documentation.
• Oversee therapy waitlist. Provide information regarding intake, exits, and transitions between mental health programs as needed.
• Receive and track all inquiries regarding programming, resources, and referrals.
• Contribute to the development of the annual operating budget for the program, providing input on service levels and staffing requirements necessary to achieve operating and financial goals.
• Understand key drivers of financial performance for the program, and manage revenue generation, staffing and operating expenses to meet or exceed budget.
• Ensure that intake processes are thorough and ensure that client eligibility for funding is verified at intake and on an on-going basis, depending on funding source requirements.
• Ensure that billing documentation from staff is complete, accurate and timely.
• Hire qualified staff, manage, and if needed, terminate staff in line with Agency practices and procedures.
• Provide clinical onboarding training with Clinicians.
• Provide clinical supervision (individual and group) including review of notes, assessments and treatment plans to AMFT/ASW interns.
• Provide oversight to the on-call system as well as participate in on-call leadership rotation and on-call clinical consultation.
• Meet with direct reports in team meetings and individually on a regular basis, to provide Agency policy, practice, procedures and program updates, to review performance goals, service delivery standards and other performance metrics, provide and document regular coaching and mentoring, and conduct annual performance appraisals.
• Oversee onboarding and annual training plans for each direct report to strengthen staff competencies and meet regulatory and contractual requirements, in coordination with human resources and utilizing the Relias Learning Management System.
• Ensure that clinical staff are fully competent in documentation standards and use of EHR systems.
• Participate in Line of Sight and Leadership Forum committees.
• Participate in contract negotiation and oversight, including monitoring referrals, performance milestones and timelines and other Agency deliverables to ensure compliance.
• Coordinate County, Medi-Cal and program-related audits and reporting including County quarterly reports, bi-annual surveys and annual Medi-Cal reports. Ensure corrective action follow up.
• Ensure program and staff adherence to all agency policies, practices and procedures, including those associated with service documentation, billing, payroll documentation, and expense reimbursements.
• Help cultivate current and prospective donors and funders by co-hosting donor/funder tours and participating in donor acknowledgement as needed.
• Assist with grant proposals/reports and track metrics associated with program grants.
• Support the Holiday Client Wishes program.
• Participate in communications efforts including agency videos/photography, newsletter articles, and client profiles.
• Attend and/or support community outreach and fundraising events as needed.

Benefits

• 3 weeks of paid vacation for F/T employees increasing to 4 weeks of vacation after 2 years of service (for all non-school based employees)
• 2 weeks of sick leave for F/T employees with 2 additional sick days for direct service staff and 4 additional for school staff
• 10 paid holidays per year and 1 Self-Care Anniversary Day each year
• 100% employer-paid Medical for F/T employees including platinum level Kaiser Permanente insurance, Sutter Health or Anthem options
• Dental and Vision Insurance
• Long Term Disability insurance up to $9,000 per month, plus $50,000 Life and AD&D insurance. Employees also have the option to purchase additional life insurance at their own cost.
• 403b Retirement Plan with 2% matching
• Professional development and other learning opportunities including unlimited access to over 1,000 behavioral health courses online. Side By Side is a Public Service Loan Forgiveness certified employer
• FREE Employee Assistance Program including up to 10 complimentary personal counseling sessions per problem, per year for staff and dependents
• Employee recognition program with $500 bonus awards
• Employee referral bonus of up to $1,000
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager