Director, Clinical Operations - LTSS
About The Position
Trillium Health Resources is seeking a Director, Clinical Operations - LTSS to lead major clinical operations functions, programs, or regional care management operations. This role involves setting strategic direction, ensuring effective delivery of integrated, whole-person care, and being accountable for clinical and operational outcomes. The Director will provide clinical oversight and guidance across teams and managers, driving continuous improvement in care delivery, compliance, and member outcomes. The position is based remotely within North Carolina and serves individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities.
Requirements
- Bachelor's degree in a health or human services field
- Three (3) years of progressive experience in care management, case management, or care coordination with MH/SU/DD populations, including experience in program development and/or program management.
- Active North Carolina licensure as one of the following: Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Psychological Associate (LPA), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Addictions Specialist (LCAS), or Registered Nurse (RN)
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Nice To Haves
- Master’s degree in Social Work, Psychology, Nursing, Public Administration, Healthcare Administration, or related field.
- Experience with the Long Term Service and Support services (LTSS) and Home and Community-Based Services (HCBS).
Responsibilities
- Lead multiple clinical operations teams and/or functions, providing strategic direction, clinical oversight, and operational management.
- Develop, implement, and evaluate clinical programs, policies, and procedures to support high-quality, integrated care delivery.
- Direct staff including managers and supervisors, ensuring accountability for team performance, clinical quality, and operational outcomes.
- Oversee clinical operations including care management, coordination, and utilization practices to ensure appropriate level of care and service delivery.
- Monitor and evaluate program performance against clinical outcomes, accreditation requirements, and regulatory standards.
Benefits
- Competitive benefits
- Work-from-home options for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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What This Job Offers
Job Type
Full-time
Career Level
Director
