Director, Clinical Operations Emergency Department

Christiana Care Health Services•Newark, DE

13d•Onsite

About The Position

Ready to lead one of the busiest Emergency Departments in the region? We're looking for a bold, operationally savvy healthcare leader to oversee Emergency Services across Christiana Hospital and Middletown Emergency Department. This isn't just a nursing leadership role. We're seeking someone who can lead through complexity, drive cultural transformation, tackle operational challenges head-on while keeping patients, caregivers, and providers at the center of every decision.

Requirements

BSN required.
Master's degree in Nursing, Healthcare Administration, Business Administration, or related field.
Current RN licensure.
Professional certification in a related nursing specialty.
Five or more years of progressive leadership experience in a complex clinical setting.
Has successfully led large teams in complex, fast-paced healthcare environments.
Understands both the clinical and business side of healthcare.
Knows how to use metrics to drive performance and outcomes.
Is highly visible, approachable, and accountable.
Has experience navigating difficult operational challenges and creating lasting change.
Builds strong relationships across departments and with external partners, including EMS and community organizations.

Nice To Haves

Nurse Executive Certification preferred.

Responsibilities

Lead a large, high-performing team across Emergency Nursing, Observation, Float Pool, Clerical Services, and Middletown Emergency Department.
Drive operational excellence through data, metrics, patient flow, staffing, productivity, and resource management.
Partner closely with physicians, EMS agencies, operational leaders, and community stakeholders to solve system-wide challenges.
Create a culture of accountability, engagement, and continuous improvement.
Lead teams through change while building trust, resilience, and high performance.
Develop future leaders and strengthen talent across the organization.
Balance strategic thinking with hands-on operational leadership. You're just as comfortable discussing long-term vision as you are rolling up your sleeves to solve today's throughput challenge.