Director-Clinical Operations, Emergency Department Service Line

IU Health • Carmel, IN

23d • Onsite

About The Position

The Director of Clinical Operations, Emergency Department Service Line, provides strategic and operational leadership for the delivery of safe, high-quality, patient-centered emergency care. This role leads a multidisciplinary team and is accountable for aligning Emergency Department operations with the organization’s mission, values, and goals for people, service, financial performance, and clinical excellence. The Director drives initiatives that strengthen patient experience, quality and safety outcomes, access, throughput, workforce engagement, and efficient use of resources. In partnership with physicians, nursing leaders, ancillary departments, and operational stakeholders, the Director develops and executes business and unit plans that support sustainable performance improvement. This leader uses operational and clinical data to set priorities, monitor results, remove barriers, and advance evidence-based practices. The Director fosters a culture of accountability, collaboration, continuous improvement, and exceptional service while ensuring compliance with organizational standards, regulatory requirements, and applicable best practices. The role may include 24-hour accountability for Emergency Department operations, staff performance, and overall service-line results.

Requirements

• Masters of Nursing or related field is required or actively enrolled.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
• Requires 7-10 years of relevant experience.

Responsibilities

• Provides strategic and operational leadership for the delivery of safe, high-quality, patient-centered emergency care.
• Leads a multidisciplinary team.
• Aligns Emergency Department operations with the organization’s mission, values, and goals for people, service, financial performance, and clinical excellence.
• Drives initiatives that strengthen patient experience, quality and safety outcomes, access, throughput, workforce engagement, and efficient use of resources.
• Develops and executes business and unit plans that support sustainable performance improvement in partnership with physicians, nursing leaders, ancillary departments, and operational stakeholders.
• Uses operational and clinical data to set priorities, monitor results, remove barriers, and advance evidence-based practices.
• Fosters a culture of accountability, collaboration, continuous improvement, and exceptional service.
• Ensures compliance with organizational standards, regulatory requirements, and applicable best practices.
• May include 24-hour accountability for Emergency Department operations, staff performance, and overall service-line results.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director