Director, Clinic and Specialty Programs

Shoppers Drug Mart•Mississauga, ON

13d•CA$120,000 - CA$154,000•Hybrid

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Shoppers Drug Mart Specialty Health Network (SHN) supports SDM retail stores to provide the best patient care to patients who require specialty drugs. We deliver patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, training/support and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. Scope Reporting to the Senior Director, Specialty Programs, the Director, Clinic and Specialty Programs, leads a unique agnostic patient support program and a specialty clinic and pharmacy. The director is responsible for overseeing the strategic, budgetary, and operational activities of a patient support program across multiple pharmaceutical partners. The director is a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. The director drives continued company growth and profitability through retail-oriented strategies. The director leads a high-performance program team that is innovative, accountable, responsive, and customer-focused. The director is also responsible for overseeing the operations and staff at an SHN specialty clinic. The director is responsible for driving enterprise share of the Specialty Pharmaceutical market, by driving strategy, growth and profitability of the clinic. The Director leads and champions change, thinks innovatively on how best to operate the clinic in partnership with the physicians. Within this role, you will have the opportunity to liaise with targeted clients and partners, including preferred pharmacy networks, Patient Support Program providers, Pharma manufacturers, and HCP’s/KOL’s, to expand commercial opportunities and exceed partner expectations for Specialty Program performance at store level. This role is based at the Shoppers Drug Mart Specialty Health Network office located in Mississauga and requires travel to the clinic site located in Calgary.

Requirements

Direct experience in the specialty pharmaceutical industry and/or with patient support programs
An extensive knowledge of the Canadian healthcare system
7+ years account management experience and/or previous pharmaceutical experience or equivalent
Minimum of 5 years of people or team management experience
Proven customer relationship and/or account management skills with direct client interaction
Strong financial acumen and hands on budget management experience
Strong organizational, communication, and presentation skills
University degree or equivalent industry-related experience.

Nice To Haves

Business, healthcare professional designation and/or post-graduate degree an asset

Responsibilities

Establish and deliver Business Plan targets
Provide strategic direction and recommendations to enhance existing programs and drive efficiencies
Ensure program and customer-service excellence
Partner with clients to influence key decisions and optimize programs
Lead client presentations and proposal development
Ensure ongoing profitability of portfolio of programs
Assess and develop improvement plans for Program Management
Provide strategic direction during RFPs and negotiation of new contracts
Lead a team of people managers and/or individual contributors, supporting their professional growth and development
Responsible in partnership with the Business Intelligence Team to develop meaningful insights leveraging program data for the client
Manages clinic resources and labour to cost and productivity targets
Supervises disaster recovery and operational contingency plans for the clinic
Oversees workloads and provides staff supervision at the clinic to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices