Director, Client Success - Revenue Cycle - (REMOTE - Northeast)

EnableComp • Franklin, TN

17d • Remote

About The Position

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations.

Requirements

• Bachelor’s Degree in Business, Sales/Marketing or other related field of study.
• 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Experience with claims billing and IT/EDI systems preferred.
• Experience with CRM software (e.g. Salesforce.com).
• Strong computer proficiency and understanding of basic office applications, including MS Office (Word, Excel, and Outlook).
• Ability to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Nice To Haves

• Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders.
• Strong passion for serving the needs and expectations of the client.
• Self-starter able to work independently as well as partner and collaborate with internal departments and leaders.
• Excellent written and oral communication skills.
• Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans.
• Consultative relationship style both internally and externally; team player with a positive can-do attitude.
• Strong analysis and problem-solving skills.
• Ability to manage conflicting priorities, while being extremely adaptable and flexible.

Responsibilities

• Manage and grow client relationships through hands-on partnership and collaboration with EnableComp operations and sales leadership.
• Deliver exceptional service, align client expectations with internal capabilities, and drive satisfaction and retention through consistent, proactive communication.
• Act as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share.
• Participate in the entirety of the Client Lifecycle: Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities.
• Oversee Client Success activities for designated clients.
• Communicate and coordinate with EnableComp Leadership to ensure all job duties are executed professionally and timely.
• Act as an “ambassador” for a fast-paced, detail-oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients.
• Manage KPI metrics including customer surveys, scoring and client retention goals.
• Review, understand and track assigned client’s performance goals and meet regularly with assigned clients to review their status and progress, highlighting EnableComp’s value proposition and ROI.
• Generate EnableComp’s monthly and quarterly reporting packages, deliver to assigned clients timely, and ensure they consistently reflect pertinent EnableComp metrics and benchmarks.
• Collaborate with internal teams to develop and implement client-specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities.
• Work closely with IT and Product Support teams regularly on file corrections, updates, and automation.
• Schedule and attend regular meetings or conference calls with assigned clients to discuss status and reports, ensuring necessary EnableComp team members contribute appropriately.
• Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables.
• Assist Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation.
• Manage and control client obligations, maintaining a high level of customer satisfaction.
• Participate in internal client account review meetings (sales forecast, at risk, etc.).
• Use independent judgment and discretion as it relates to responsibilities.
• Perform other duties as required.

Benefits

• Top Workplaces award recipient
• Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024
• Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years
• Commitment to fostering the professional growth and development of employees
• Tools, resources, and support for employees to thrive and grow their careers
• Company culture centered around core values
• Equal Opportunity Employer M/F/D/V

What This Job Offers

• Job Type: Full-time
• Career Level: Director