Director, Client Success Operations

VELOX • Boise, ID

2d

About The Position

VELOX is an award-winning, ROI-focused digital marketing agency. We specialize in strategy, organic search, paid media, technical SEO, content, and advanced revenue modeling.
We are looking for a Director of Client Success Operations to build and optimize the systems that drive client retention, adoption, and expansion.
This is not a traditional client services leadership role focused on relationship management. This role is responsible for improving processes, data, technology, and cross-functional alignment to enable our Client Success team to perform at a high level.
You will work across teams to ensure we operate efficiently, proactively identify opportunities and risks within our client base, and consistently deliver measurable outcomes.
The ideal candidate has a strong analytical mindset, a deep understanding of operations, and a passion for building scalable systems in a fast-paced environment.

Requirements

• 7+ years of experience in operations, customer success operations, revenue operations, or similar role
• Strong experience working with data, reporting, and performance analytics
• Proven ability to build and scale processes and operational systems
• Experience working cross-functionally across multiple teams
• Exceptional communication and organizational skills

Nice To Haves

• Background in digital marketing, SaaS, or technology-enabled services preferred
• Strong problem-solving and analytical skills

Responsibilities

• Own and optimize the operational infrastructure that supports the Client Success team
• Develop and implement client lifecycle frameworks across onboarding, delivery, and renewals
• Build and maintain client health scoring, retention tracking, and expansion visibility
• Identify inefficiencies in current workflows and implement scalable solutions
• Partner with leadership across Client Success, Sales, Paid Media, SEO, Content, and Engineering to improve alignment
• Improve reporting, dashboards, and data visibility across all client accounts
• Establish and standardize processes that improve consistency and performance across the CS team
• Support the ongoing development and utilization of ALTIERA and internal data systems
• Create operational playbooks and frameworks that enable the team to perform at a higher level

Benefits

• Top-Tier Competitive Compensation
• Health, Dental, and Vision Insurance (Company Matched)
• Generous 401(k) (Company Matched)
• Life Insurance (Company Paid)
• 3 Weeks of Paid Vacation and 12 Paid Holidays
• Empowered Work Schedules
• Private Downtown Parking (Company Paid)
• Walking Distance to Greenbelt and BoDo
• On-Site Gym and Complimentary Personal Training (Weekly)
• Team Building Events, Catered Lunches, and Numerous Company Parties
• Kombucha On Tap!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1-10 employees