Director, Client Solutions & Delivery

Assurant

4d•$122,400 - $204,400

About The Position

Responsible for the development and implementation of client and product initiatives for Multi-Services Operators (MSO) and Broadband providers. Partners with internal and external stakeholders including (but not limited to) Business Development, Account Management, Product Development and Sales/Solution engineers. Drive successful and on-time delivery of programs supporting all of MSO’s new business.

Requirements

Bachelor’s degree in business, Operations, Project/Program Management, or a related field.
5+ years of progressively more responsible experience in business leadership roles as well as expertise with clients and/or prospects.
Experience working in an Agile development environment.
Knowledge and experience in extended service contracts, and/or the service industry.
Excellent oral and written communication skills.
Strong organizational and planning skills.
Able to understand and manage through complex issues and proven ability to develop solutions that generate favorable results.
Proven understanding of how processes and systems interact.
Demonstrated track record of successfully designing and implementing solutions.
Organized and structured in thought, approach, and communication.
Able to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.
Able to manage multiple projects, concurrently.
Has professional presence, polish, and demeanor to engage with clients.
Able to build trust, respect and rapport while successfully influencing internal and external stakeholders’ clients to successfully achieve a common goal.
Able to connect personally, demonstrate knowledge of client’s business and communicate our value.
Probes in a consultative way for understanding of client’s needs and business drivers to create business solutions.

Nice To Haves

Experience as a Technical Solution Engineer, Service Execution, Service Solutions, and/or IT Business Relationship Manager a plus.
Extensive understanding of industry and emerging trends desired.

Responsibilities

Execute client & product delivery of complex solutions supporting client, product and Assurant’s vision and culture.
Takes a product development type disciplined approach
Assisting the client, product & Implementation teams manage all of the critical elements from concept to design, to financial modeling, journey mapping, partner selection, testing, evaluation, and roll out.
Solutions can include but are not limited to new claims processing capabilities, forward and reverse logistics, payment platforms, self-serve platform, new feature offerings, etc.
Coordinating/facilitating efforts of individuals from the various Assurant disciplines including IT, operations, marketing, product development, finance, etc., to execute the Solutions design.
Transitioning client and product solutions to permanent product owners or operational groups.
Ensuring Solutions achieve intended outcomes, are secure in a strong control environment and fundamentally function to deliver consistently, efficiently, and effectively.
Support process re-engineering, operational tool utilization & data analytics.
Leads matrix resources across product, business development and marketing organizations.