Director, Client Services

Health Plans Inc • US,

2d • Hybrid

About The Position

At HPI, we are a forward-thinking, national third-party administrator (TPA) specializing in self-funded health plan solutions. With over 44 years of industry expertise, our entrepreneurial spirit, flexible approach, and personalized service have empowered us to serve clients of all sizes across diverse industries. We deliver innovative strategies that maximize the value of every healthcare dollar. The self-funded health plan landscape is constantly evolving. At HPI, our partners benefit from having a TPA with the expertise, resources, and creativity to deliver customized plan solutions that help them win and retain more business. We excel at driving costs down and managing risk, while enhancing our clients’ employees’ health insurance experience. Our goal is to help members clearly understand their health plan and provide responsive service, enabling them to fully utilize their benefits and achieve greater health. Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.

Requirements

• Bachelor’s Degree or equivalent work experience
• Seven to ten years’ experience in client services, preferably in the healthcare industry
• Three to five years’ experience supervisory/managerial experience
• Advanced proficiency in in Microsoft Office, including Word, Excel, Outlook and PowerPoint

Nice To Haves

• Ability to effectively present information and respond to questions from groups of executives, managers, providers and customers
• Strong organizational, analytical, project management, and communications skills.
• Ability to respond to constantly changing circumstances and work under short deadlines.
• Skilled in fostering teamwork and able to mentor/develop staff

Responsibilities

• Oversees the Client Services department in their relations with brokers, reinsurers and Health Plans, Inc., ensuring that information on products, benefits, and the value and quality of Health Plans, Inc. is accurately and effectively portrayed.
• Develops and implements an overall strategic service plan to manage account issues.
• Maintains current and thorough knowledge of Health Plans, Inc. products, benefits, systems, health care industry, legislation etc. through training and staff meetings.
• Maintains current and thorough knowledge of Harvard Pilgrim Health Care products, services and systems via periodic training and coordinated meetings.
• Special projects as assigned by Vice President.
• Ability to travel between work locations and to client locations is required

What This Job Offers

• Job Type: Full-time
• Career Level: Director