Director, Client Service (Political)

The Trade Desk • Washington, DC

8d • $111,900 - $205,200

About The Position

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

Requirements

• Bachelor’s Degree or greater
• 7+ years of online adtech operations/trading experience required.
• 4+ years of client-facing experience.
• Experience working with client in the political space.
• Strong leadership skills: ability to set and communicate goals, measure accomplishments, hold team accountable, and give useful feedback.
• Experience in working with ad exchanges, aggregators, ad servers, data onboarding, and other optimization platforms.
• Solid experience in trafficking and optimizing CPA, CPC direct marketing campaigns preferably in an RTB environment.
• Expertise and a POV on MMM, attribution, data flow, analytics, and identity issues.
• Solid experience in Excel including pivot tables, chart-making, and manipulation of data sets.
• Experience with database queries, API requests, and scripting via SQL, Python, or similar.
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a get-it-done now start-up environment.
• Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies.
• Effective time management skills – ability to prioritize and meet deadlines.
• Self-starter – able to tackle new clients or territories with little guidance.
• Quick learner – able to rapidly grasp new technology and product change.

Responsibilities

• Manage a portfolio of business across key clients alongside teammates on Account Management and Business Development.
• Work with internal teams to create 12-month growth strategies that help achieve client’s goals and objectives.
• Lead and create RTB buying strategies, optimization algorithms, and data visualization.
• Become a leader in best practices for The Trade Desk platform and offer insights on how to improve campaign effectiveness through the platform’s functionality. Mentor clients leveraging this expertise.
• Combine data analysis, technical expertise, and client feedback to create optimization strategies and provide solutions for complex campaigns to meet client objectives.
• Work closely with Product Management and other cross-functional teams to help define/prioritize features and enhancements to improve the platform.
• Help build our trading best practices, including creating training collateral and internal resources; work in defining the future of the trading discipline for the company.
• Work closely with the client services team to develop and execute an onboarding plan that will make customers successful with our real time buying platform.
• Understand and effectively communicate The Trade Desk’s value proposition, technology, processes, and partnerships, as they relate to growth of current client accounts.
• Help mentor junior members of the Client Services practice.

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• Retirement benefits such as a 401k plan and company match
• Short and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Reimbursement for certain tuition expenses
• Parental leave
• Sick time of 1 hour per 30 hours worked
• Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
• Around 13 paid holidays per year
• Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director