Director, Client Service
About The Position
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.
Requirements
- 8+ years of relevant professional experience with 4+ years of programmatic experience in trading or hands-on-keyboard function.
- Enterprise or B2B experience is a plus.
- Experience in developing, nurturing and managing client relationships.
- Proven track record of driving revenue growth with large customer accounts.
- 4+ years of strong management and leadership skills through a collaborative team approach.
- Ability to build strong relationships with internal and external stakeholders, executive team and industry groups.
- Execute (and coach others to execute) timely in a fast-paced environment through effective time management and prioritization skills.
- Drive adoption and continuous improvement of Client Service processes, tools, and workflows, establishing scalable best practices and holding the team accountable to consistent execution across the organization.
- Ambition to develop personally and nurture the development of others.
- Excellent influencing and negotiation skills.
- Highly organized with a strong attention to detail.
Responsibilities
- Provide oversight to a portfolio of accounts, participating in key client meetings while navigating relationships with senior leaders and decision makers at agencies.
- Lead the development of portfolio-specific goals based on the company’s vision and values and responsible for tracking progress of portfolio goals on a regular basis.
- Motivate and empowering a team to drive consistent YoY account growth.
- Manage for team bandwidth, delivering a high-level of account support and reporting progress against goals to management.
- Thoughtfully identify future leaders of the business and grow talent on the team by developing the strengths of individuals for the next level of their careers.
- Know our capabilities and differentiators to help the team identify opportunities to leverage them to drive revenue growth and solve business needs.
- Advocate internally with senior cross-functional stakeholders for clients’ product needs.
- Develop trusting and productive relationships with key stakeholders both internally and externally.
- Maintain strong cross-functional relationships across Client Services with Sales and Trading leaders to help drive effective performance across all teams.
- Communicate effectively with other functional leaders by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.
Benefits
- comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
- retirement benefits such as a 401k plan and company match
- short and long-term disability coverage
- basic life insurance
- well-being benefits
- reimbursement for certain tuition expenses
- parental leave
- sick time of 1 hour per 30 hours worked
- vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
- around 13 paid holidays per year
- Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
