Director, Client Service

The Trade Desk • Denver, CO

15h • $111,900 - $205,200 • Onsite

About The Position

The Trade Desk’s Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic, in-market leader for our most important channel partners. This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance.

Requirements

• Bachelor’s degree or higher.
• Hands-on experience with TTD’s platform preferred.
• 8+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 3+ years managing managers or large client-facing teams.
• Deep understanding of programmatic ecosystems, APIs, integrations, ad-serving, and campaign optimization workflows.
• Demonstrated success managing technical integrations or working closely with engineering/product teams.
• Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred).
• Excellent client-facing communication and executive presence; proven ability to influence senior partners and cross-functional stakeholders.
• Track record of hiring, coaching, and scaling high-performing teams. Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.
• Advanced proficiency in Excel (pivot tables, data manipulation, and visualization).

Responsibilities

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation.
• Own day-to-day and strategic relationship management for a portfolio of senior channel partners; act as primary escalation and in-market executive for high-value accounts.
• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
• Oversee campaign setup, trafficking, optimization, and troubleshooting; ensure technical integration quality and operational excellence.
• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
• Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
• Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Benefits

• comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• retirement benefits such as a 401k plan and company match
• short and long-term disability coverage
• basic life insurance
• well-being benefits
• reimbursement for certain tuition expenses
• parental leave
• sick time of 1 hour per 30 hours worked
• vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
• around 13 paid holidays per year
• Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director