Meritain Client Service Director

CVS Health•Atlanta, SC

1d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Service Director is a leadership role managing a team and we have a preference for qualified candidates in the Southeast region of the US The Client Service Director leads and manages an Account Executive team responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives. In addition to a base salary, this role is also eligible for Sales Incentive Commissions

Requirements

7+ years of Self-funded health care experience.
7-10 years sales and/or account management expereince in health care.
Current Health & Life license.
Previous client management experience with carrier, TPA or account management with broker experience.
History of successful client account retention rate and revenue growth.
Ability to travel as needed.
Bachelor’s Degree or equivalent work experience.

Nice To Haves

Experience with large National size clients is a plus.

Responsibilities

Executes retention and grow the book strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
Provides oversight, training, and direction to the account team; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training programs and materials for all sales departments.
Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.
Attracts, selects, and retains high-caliber, diverse talent.
Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.
Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.
Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained.
Required to communicate with internal and external parties.
Travel to offsite locations for in-person meetings.