Director, Client Service / Technical Customer Support

Circana•,

16h•$102,000 - $125,000•Remote

About The Position

This role is an exciting opportunity to manage a remote Client Service team. The growing demands of the business require a candidate who is a strong individual contributor with the ability to also lead and oversee solution implementation and change management across a multitude of complex data sets. Strong communication and interpersonal skills are essential along with advanced technical skills.

Requirements

5+ years of experience with syndicated data and operational systems
Highly motivated with leadership aspirations
Demonstrate strong interpersonal communication and presentation skills, including presenting technical subject matter to non-technical audiences
Excellent project management and process skills with the ability to manage multiple projects concurrently
Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals
Ability to build a rapport across functions and levels within an organization
Bachelor’s degree required, advanced degree a plus

Responsibilities

Manage a manufacturing client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners.
Lead implementation and change management efforts on Circana solutions and data sets.
Track and organize multiple work streams and manage time and resources against changing priorities.
Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.
Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working.
Integrating external data sources for the client.
Managing Global extract / RedSlim integration support.
Utilize AI assets to improve accuracy, deliverables and support client initiatives