Director, Client Service, Media

Kantar • Norwalk, NY

26d • Hybrid

About The Position

The Director role leads client-facing media effectiveness initiatives, translating business objectives into strategic research designs that measure cross-platform and addressable TV campaign performance. The position combines deep expertise in media with leadership in client service, guiding teams to deliver high-impact insights and innovative solutions.

Requirements

• 5+ years of hands-on experience in market research with strong focus on media effectiveness, audience insights or campaign performance.
• Deep understanding of addressable TV, digital media ecosystems, and cross-platform measurement methodologies.
• Proven ability to translate complex research findings into strategic recommendations for clients and internal stakeholders.
• Experience leading client engagements, including presenting insights, managing expectations, and driving media strategy alignment.
• Strong command of quantitative and qualitative research techniques, including survey design, audience segmentation, and stat testing.
• Demonstrated success in mentoring and developing research teams, fostering analytical rigor and client-centric thinking.
• Ability to navigate fast-paced agency or client environments, balancing strategic depth with delivery efficiency.

Responsibilities

• Lead teams executing media effectiveness solutions for mid-size accounts, including measurement of cross-platform and addressable TV campaign performance on behalf of brand, agency and advertiser clients.
• Translate client business objectives into research design, ensuring insights are aligned with our client’s media strategy and goals.
• Oversee the research design and execution of more complex studies i.e. custom audience analysis, multi-platform brand lift, attribution and ROI.
• Synthesize complex data into compelling narratives that inform client decision-making and media planning.
• Champion innovation in media analytics, staying ahead of emerging tools, platforms, and measurement standards.
• Serve as a consultative strategic advisor to senior client stakeholders, guiding them on campaign planning decisions through evidence-based insights.
• Confidently delivers high-impact presentations, in-person when possible, on high quality story-driven reports, tailored to client needs and business context.
• Mentor and develop client service teams, fostering analytical rigor and consultative skills across levels.
• Drive cross-functional collaboration with media planning, data science, and product teams to deliver integrated solutions.
• Contribute to determining resource allocation across client accounts, balancing strategic depth with delivery efficiency.
• Establish quality standards and best practices to deliver on client-facing research outputs.
• Represent the media client service function in enterprise-wide initiatives, such as innovation pilots or thought leadership efforts.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees