Director, Client Service and Risk Management, Indigenous Wealth

RBC•Vancouver, BC

5d•CA$100,000 - CA$150,000•Hybrid

About The Position

RBC Royal Trust is looking for a proven leader who will drive strong client service initiatives and deliver on the day-to-day operations of a dedicated team to achieve business goals. As Director, Client Service & Risk Management for Indigenous Wealth, you will lead and drive the strategic initiatives for the indigenous trust team of RBC Royal Trust, allowing us to continue to deliver exceptional client service.

Requirements

5+ years of proven leadership excellence preferably in Indigenous Trust
Advanced knowledge of trust products and services
Strong communication skills and exceptional service to clients
Passionate about working with indigenous communities
Ability to accelerate business results
Exceptional operational and risk management
Ability to execute business goals in a timely manner
Strong people development skills
Be based out of Vancouver, Calgary, Ottawa, Toronto, or Winnipeg and willing to travel as needed

Nice To Haves

TEP (Trust & Estate Practitioner)
Law Degree

Responsibilities

Responsible for the management and growth of the Royal Trust Indigenous Wealth team, nationally
Lead the implementation of risk management initiatives (Example: Dashboard management, business acceptance).
Ensure implementation of client centric service models for the region
Assists the Leader of the Indigenous Wealth team to manage the overall National indigenous wealth team by providing direction, technical support, coaching and development of employees to provide quality client service and improve business profitability and reduce business risk
A team player, manager and leader at the regional and local level who will also be responsible for improving business growth with internal and external Centres of Influence (COIs).
Coach and role model key behaviors of top performers (e.g., putting clients first, collaborating as partners, develop others, prioritizing for impact, etc.).
Develops relationships within RBC network and community partners
Promotes the collaboration between the team, RBC network and Wealth Management partners.
Successfully maximizes the deployment, productivity and effectiveness of all team members for greatest gain in revenue and client loyalty in their market.
Works closely with our National Office Professional Practice Group and Risk and Regulatory team to ensure compliant business practices

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies