Director, Client Service and Risk Management, Indigenous Wealth

Royal Bank of Canada•Calgary, AB

4d•CA$100,000 - CA$150,000•Hybrid

About The Position

RBC Royal Trust is looking for a proven leader to drive strong client service initiatives and manage the day-to-day operations of a dedicated team to achieve business goals. As Director, Client Service & Risk Management for Indigenous Wealth, you will lead and drive strategic initiatives for the indigenous trust team of RBC Royal Trust, enabling the delivery of exceptional client service. This role can be based out of Vancouver, Calgary, Toronto, Ottawa, or Winnipeg.

Requirements

5+ years of proven leadership excellence, preferably in Indigenous Trust.
Advanced knowledge of trust products and services.
Strong communication skills and exceptional service to clients.
Passionate about working with indigenous communities.
Ability to accelerate business results.
Exceptional operational and risk management skills.
Ability to execute business goals in a timely manner.
Strong people development skills.
Must be based out of Vancouver, Calgary, Ottawa, Toronto, or Winnipeg.
Willing to travel as needed.

Nice To Haves

TEP (Trust & Estate Practitioner)
Law Degree

Responsibilities

Management and growth of the Royal Trust Indigenous Wealth team, nationally.
Lead the implementation of risk management initiatives (e.g., Dashboard management, business acceptance).
Ensure implementation of client-centric service models for the region.
Assist the Leader of the Indigenous Wealth team in managing the overall National Indigenous Wealth team by providing direction, technical support, coaching, and development of employees to provide quality client service and improve business profitability and reduce business risk.
Improve business growth with internal and external Centres of Influence (COIs).
Coach and role model key behaviors of top performers (e.g., putting clients first, collaborating as partners, develop others, prioritizing for impact, etc.).
Develop relationships within the RBC network and community partners.
Promote collaboration between the team, RBC network, and Wealth Management partners.
Maximize the deployment, productivity, and effectiveness of all team members for greatest gain in revenue and client loyalty in their market.
Work closely with the National Office Professional Practice Group and Risk and Regulatory team to ensure compliant business practices.

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
RBC’s robust discretionary bonus program