Director, Client Relationship Manager - Dow Jones Energy

Dow Jones•New York, NY

2d•Hybrid

About The Position

Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. In this non-traditional account management role, you will be a cross-functional, client-facing partner focused on elevating the quality and consistency of how Dow Jones Energy engages with its most important customers from day-to-day interactions to long-term strategic partnership. You will work closely with Sales, Product, and Editorial teams to deliver a cohesive client experience and ensure that the full value of the Dow Jones portfolio is realized by each account.

Requirements

At least 12 years’ experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services
A genuine passion for client engagement and a track record of building long-term, growth-oriented partnerships
The cross-functional leadership experience necessary for bringing people together and aligning competing priorities to achieve shared goals
Analyzing and interpreting usage data, account trends, and market signals to inform client strategy
Experience identifying expansion opportunities and translating client insights into actionable commercial recommendations
Ability to translate complex product capabilities into clear value propositions, and build credibility at every level a client’s organization
Proven experience engaging directly with internal and external c-suite stakeholders
A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision-making of energy market participants

Nice To Haves

Experienced with Salesforce (preferable) and/or other CRM platforms

Responsibilities

Champion a culture of exceptional client engagement within your assigned accounts
Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio
Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience
Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion
Translate client insights and market knowledge into actionable commercial strategies
Ensure clients are supported through the full commercial lifecycle — from onboarding & adoption through retention & renewal
Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses
Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams
Maintain accurate and current visibility into account health, renewal risk, and expansion opportunities
Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels