Client Relationship Manager

Risk Strategies

1d • Hybrid

About The Position

The Client Relationship Manager is responsible for training all payroll clients on the orchestrateHR Payroll/HRMS/Benefit Admin system, answering client questions, and resolving any issues that arise, and assisting in processing client payroll and benefit enrollments. Your Impact Responsible for training all clients on BlueOcean portal, proprietary software of orchestrateHR Responsible for training all clients on Benefit Admin, Consolidated Billing and Benefit enrollment features of BlueOcean. Build relationships with client administrators. Build and manage relationships with internal teammates, including Benefits Agents and Account Managers. Act as point of contact for questions or urgent issues and escalate as appropriate. Collaborate with internal orchestrateHR teams to address customers’ needs. Constant training on system changes/upgrades, best practices for handling specific issues such as ACH reversals, New Hire Benefit enrollments and requests from clients for special handling. Work closely with the payroll team in India.

Requirements

• High school diploma and some college, or 3-5 years of payroll experience
• General Benefit knowledge
• Experience managing client relationships
• Proficiency in MS Office
• A customer-oriented attitude
• Excellent communication and negotiation skills; both via email and phone/Teams
• Problem-solving aptitude
• Ability to work well with a team

Responsibilities

• Training all clients on BlueOcean portal, proprietary software of orchestrateHR
• Training all clients on Benefit Admin, Consolidated Billing and Benefit enrollment features of BlueOcean
• Build relationships with client administrators
• Build and manage relationships with internal teammates, including Benefits Agents and Account Managers
• Act as point of contact for questions or urgent issues and escalate as appropriate
• Collaborate with internal orchestrateHR teams to address customers’ needs
• Constant training on system changes/upgrades, best practices for handling specific issues such as ACH reversals, New Hire Benefit enrollments and requests from clients for special handling
• Work closely with the payroll team in India

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees