Director, Client Partnership

HugeInc

3d • $115,000 - $150,000 • Remote

About The Position

The Director of Client Partnership provides strategic and tactical leadership for multi-million dollar engagements, ensuring client success through user-centric work. This role involves understanding client business needs, collaborating with internal teams to develop innovative solutions, and managing client relationships effectively. The Director acts as a strategic partner to clients, a business operator for Huge, and a champion for internal teams, driving client success through high-quality, user-centric work. They must be adept at understanding and articulating the perspectives of both clients and internal teams, serving as a leader, communicator, and mentor.

Requirements

• Expert experience leading large-scale hospital system engagements within a design or innovation agency environment.
• Experience in a client services organization, preferably on projects with top tier consulting firms or interactive agencies (including web, mobile, video, brand, and strategic consulting projects).
• Proven ability to navigate the complex dynamics of hospital systems and how patients, caregivers, and clinicians engage with healthcare brands and services.
• A strong point of view on the future of healthcare experiences.
• Comfort interacting with clients of all levels and industry backgrounds, from the CEO to administrative support staff.
• Strong understanding of web development technologies and design lifecycle.
• An ability to manage and set client expectations.

Nice To Haves

• A sharp mind, a good memory, and an attention to detail are absolutely key.

Responsibilities

• Provide strategic and tactical leadership across multi-million dollar engagements.
• Identify client business needs and work with internal teams to develop innovative solutions.
• Drive client success through great, user-centric work.
• Manage the health of the client relationship, financials, quality of work product, and team motivation.
• Act as a strategic partner to clients, a business operator for Huge, and an internal team champion.
• Understand and express the perspectives, concerns, and requirements of both clients and internal teams.
• Manage long-term, multi-million dollar engagements with multiple project tracks and teams.
• Manage and set client expectations.
• Facilitate the relationship between Huge and its clients.

Benefits

• Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
• Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
• We are committed to an inclusive, barrier-free recruitment and selection process and work environment.
• If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process.
• Any information received relating to accommodation will be addressed confidentially.
• Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment.
• If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed