Director, Client Partnership

DEPT®•New York, NY

2d•$96,200 - $137,500•Remote

About The Position

DEPT® is a Growth Invention company focused on helping ambitious brands grow faster by operating at the intersection of technology and marketing. The Director, Client Partnership autonomously leads high-value client portfolios, driving strategic growth, commercial success, and the delivery of complex integrated workstreams and multi-service retainers. This role requires a sophisticated blend of commercial acumen, strategic vision, and leadership, acting as a trusted business partner to clients by deeply understanding their challenges and architecting solutions that drive measurable impact. Directors are responsible for navigating, negotiating, and expanding scopes of work, integrating multidisciplinary teams, managing senior-tier client relationships, ensuring client satisfaction, team health, and account profitability to drive sustainable portfolio growth.

Requirements

8+ years of progressive client services or account management experience within a fast-paced agency environment.
At least 2–3 years operating at a Director level.
Proven track record of managing and organically growing a high-volume portfolio of brands (ideally encompassing multi-service, integrated digital retainers).
Demonstrated experience leading short- and long-term business strategies for major brands, translating complex business challenges into actionable creative and digital solutions.
Strong financial fluency with deep experience in revenue forecasting, profitability tracking, margin management, and architecting/negotiating complex SOWs and pricing models.
Deep domain knowledge in digital transformation, high-volume organic social ecosystems, and creator/influencer-led marketing campaigns.
Proven experience directly managing, mentoring, and scaling high-performing client services teams, with a passion for cultivating talent and optimizing workloads.
Exceptional written, oral, and presentation skills, with a demonstrated ability to command a room, navigate resistance, and build trusted-advisor relationships with senior-tier and C-suite client stakeholders.
Experience partnering with leadership and growth teams to spearhead new business pitches and successfully productize agency services.
Ability to secure buy-in for bold ideas and navigate resistance through high-impact, empathetic communication.
Strong upward management skills, knowing precisely when to loop in executive leadership for strategic interventions.
Strong literacy in agency financial operations, including profitability levers, resource models, and legal/contractual frameworks.

Nice To Haves

B Corp-certified company passionate about purpose-driven work.

Responsibilities

Act as a strategic advisor to senior client stakeholders, aligning agency capabilities with client business goals.
Synthesize siloed workstreams into a cohesive narrative, ensuring client strategy is applied across interdisciplinary teams.
Inspire, motivate, and direct cross-functional teams to deliver high-impact, brief-led creative solutions.
Navigate complex presentations and critical conversations for internal teams, executive leadership, and C-suite clients.
Own the financial health of the portfolio, including revenue forecasting, reconciliation, margin management, and profitability tracking.
Lead the development, pricing, and negotiation of complex Statements of Work (SOWs) and high-volume retainers.
Oversee scope management across the portfolio, ensuring contract compliance and mitigating scope creep.
Partner with Growth and Executive leadership to spearhead new business pitches, productize agency services, and drive organic growth.
Directly manage, mentor, and inspire a high-performing Client Partnership team, fostering a culture of learning, accountability, and psychological safety.
Monitor team utilization and capacity, delegate responsibilities, manage client expectations, and push back when necessary.
Serve as the definitive internal and external escalation point for project, prioritization, or relational challenges.
Manage, mentor, and scale client services teams.
Secure buy-in for bold ideas and navigate resistance through high-impact, empathetic communication.
Facilitate cross-functional alignment and own projects from inception to completion.
Manage high-volume, multi-service agency retainers for major brands.
Drive sophisticated organic social strategies, digital transformation, and creator/influencer-led ecosystems.
Align client initiatives with the agency's broader macroeconomic strategy, values, and long-term goals.
Connect data points and market trends to solve complex business problems.
Leverage the agency's global service offerings and department leads to expand the client footprint.
Improve the effectiveness of client interactions and internal workflows.