Director, Client Due Diligence & Onboarding

RBC•Toronto, ON

7d•Onsite

About The Position

Join RBC Investor Services as Director of Client Due Diligence & Onboarding. Lead strategic transformation of our AML/KYC program by redesigning the end-to-end client onboarding experience from application through regulatory approval. Design and implement a target operating model that streamlines onboarding processes, reduces client friction, and accelerates time-to-market while maintaining rigorous compliance standards. Oversee critical technology initiatives to modernize our capabilities. Build and mentor a team managing both new client onboarding and ongoing due diligence requirements. Establish RBC IS as an industry-leading hub for AML/KYC best practices. Partner with senior stakeholders to deliver exceptional client outcomes within a leading financial institution.

Requirements

University degree
Proven strategic leadership and ability to drive organizational change
Project management experience
Experience building and leading high-performing teams
Knowledge of AML/KYC regulatory requirements and risk management
Change management and continuous improvement mindset
Strategic Leadership
Client Experience Focus

Nice To Haves

MBA
Certified Anti Money Laundering Specialist (CAMS) certification
PMP (Project Management Professional) certification
Lean Six Sigma certification
Prior experience with onboarding/KYC transformations

Responsibilities

Create and deliver the target operating model to enhance client experience; drive team effectiveness through people, process, technology, and data; deliver on prioritized initiatives (e.g., Onboarding Target Operating Model, Fenergo Replacement).
Build and mentor Associate Directors and Managers; support career development; conduct performance management and provide continuous feedback.
Develop and enhance key partnerships with business stakeholders across RBC IS and enterprise; maintain client-facing relationships.
Ensure adherence to regulatory requirements and RBC risk appetite; manage the AML/KYC control environment; assess risks and develop mitigation plans; provide reporting insights.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.