Director, Client & Delivery Excellence

EVERSANA•Chesterfield, MO

17h•Onsite

About The Position

The Director, Client & Delivery Excellence will be responsible for oversight of one or more programs to drive the overall success of the program. This position will drive patient and client satisfaction by leading and directing with a goal of providing the highest level operational success, employee engagement and client satisfaction.

Requirements

8+ years’ operations management experience
Bachelor’s Degree in business or healthcare related field
Demonstrated ability to manage, mentor, train and develop employees
Commitment to process improvement techniques, along with the ability to work with staff to execute enhancements to internal and end to end processes and workflow
Ability to adapt to a fast paced, dynamic environment, make independent decisions, and maintain confidential information

Nice To Haves

Advanced degree in business or healthcare
5+ years’ experience in patient/HUB services, pharmacy services, managed care or account management preferred

Responsibilities

Setting clear direction, effective plans and measurable outcomes.
Ensuring work is accomplished effectively by managing employee performance, work processes and other resources.
Engaging employees to maximize their discretionary effort.
Developing a pipeline of excellent talent to fill future business needs.
Plans, organizes and coordinates various projects, programs and services.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Responsible for and oversee their respective department.
Organization SME for programs and services and cross-functional liaison.
Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions.
Identify and execute opportunities for program and process improvements on a continual basis to ensure best in class patient service.
Lead the development of program specific presentations as needed, including participation in quarterly business reviews.
Keep current on industry trends and regulations to ensure program compliance.