Director, Channel Partnerships, Health Systems

OpenLoop Health

9d•Remote

About The Position

OpenLoop is seeking a Director, Channel Partnerships, Health Systems to be the senior-most operator responsible for the full lifecycle and growth of OpenLoop's hospital and health system partnerships. This role involves expanding existing relationships by onboarding additional departments, service lines, and hospital campuses, and broadening referral flow across OpenLoop's wellness portfolio. The individual will manage strategic and operational relationships with key health system partners, acting as a liaison between hospital stakeholders, internal teams, and executive leadership. This role also includes building the Provider Engagement team to support scaled operations. It is a high-visibility, high-ownership position for a seasoned healthcare growth operator experienced in building scalable playbooks, managing complex implementations, driving measurable outcomes, and leading teams to transform pilot programs into system-wide partnerships.

Requirements

15+ years of experience in healthcare, healthcare technology, provider partnerships, account management, or related operational roles.
Demonstrated experience growing or expanding existing enterprise or health-system accounts through a land-and-expand track record.
Experience cross-selling multiple product or service lines into the same enterprise or health-system account.
People-management experience, ideally having built or scaled a team from an individual-contributor motion into a multi-person function.
Demonstrated experience managing complex, multi-stakeholder implementations across technical, clinical, and operational teams.
Proven track record owning executive-level relationships (health system leadership, C-suite, or equivalent).
Strong project management skills with experience building and scaling operational playbooks.
Experience building and delivering reporting packages and QBRs for enterprise or health system partners.
Comfort working hands-on in analytics and marketing tools (e.g., Metabase, Klaviyo, Canva, Jotform, or similar).
Excellent written and verbal communication skills, with experience developing external-facing materials for provider and executive audiences.
Ability to manage ambiguity, prioritize across competing demands, and operate with a high degree of autonomy and ownership.

Responsibilities

Own the expansion motion inside existing health system accounts — identify and onboard additional departments, service lines, and hospital campuses within systems OpenLoop has already signed, rather than treating onboarding as a one-time event.
Build and execute a cross-sell strategy that introduces OpenLoop's full wellness portfolio (metabolic health & weight management, sleep, RPM) into accounts currently referring only to OpenLoop's MNT program.
Maintain a per-account expansion target list of departments, campuses, and product lines not yet onboarded within each existing partner and implement a plan to convert it.
Build and lead a Provider Engagement team over time — Oversee all referring provider accounts, directly and through the Provider Engagement team as it's built.
Build and maintain OpenLoop's standardized monthly referring/reporting package for health system partners, including expansion and cross-product referral metrics.
Own all internal and external reporting for health system partners and key business partners.
Lead all Quarterly Business Reviews (QBRs) and recurring operational check-ins with key partners.
Identify, triage, and resolve customer issues, including patient and provider complaints.
Design and execute tactics to drive incremental referral growth and account expansion across existing accounts.