Director, Change Management

Markel • Richmond, VA

3d • Hybrid

About The Position

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will lead and oversee a team of training and change management professionals responsible for rolling out a mix of large scale transformational initiatives, smaller programs, and ongoing business as usual change across the US & Bermuda organization. This strategic role focuses on building and driving an organizational change strategy that aligns with Markel’s objectives, fostering a culture of adaptability and resilience. The Director is accountable for setting the vision, roadmap, and standards for change delivery, while enabling and guiding a team of change management practitioners to effectively execute at scale. This role partners closely with senior executives, cross divisional technology leaders, PMO, and business stakeholders to align change strategies with enterprise priorities and ensure the successful adoption of new processes, technologies, and behaviors across the organization.

Requirements

• 12+ years of experience in change management, organizational development, training/learning, or a related field.
• 5+ years of leadership experience, including managing teams and driving performance in change management initiatives.
• 12–18 years of experience within the insurance industry.
• Strong executive‑level communication, facilitation, and influencing skills.
• Expertise in change strategy, training enablement, and instructional design.
• Strong program and portfolio management skills, with the ability to oversee multiple initiatives through a team.
• High emotional intelligence and the ability to navigate complex organizational and stakeholder dynamics.
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Responsibilities

• Define and lead the enterprise change management portfolio, spanning transformational programs, mid‑scale initiatives, and business‑as-usual change.
• Establish the vision, strategy, and roadmap for change management aligned to enterprise goals, technology strategy, and corporate priorities, with a strong focus on sustainable adoption.
• Lead, coach, and enable a team of change management practitioners, ensuring consistent, high‑quality delivery across initiatives.
• Apply a structured change management methodology across the portfolio, tailoring approaches based on scale, risk, and impact.
• Ensure standardization of change management processes, deliverables, and outputs across the organization.
• Guide the design and delivery of modern, effective training and communication strategies, leveraging a range of channels, tools, and existing teams.
• Partner closely with Corporate Communications to align messaging, timing, and audience strategies.
• Engage and influence governance bodies and stakeholder groups, including senior leaders, advisory groups, champions, super users, and end users.
• Provide guidance and support to technology and business leaders to strengthen change maturity and effective sponsorship.
• Oversee change programs for large initiatives, including impact and readiness assessments, persona analysis, communications, training, adoption strategies, and feedback management.
• Define, track, and report on change success metrics, adoption KPIs, and outcomes across the portfolio.
• Identify and proactively manage change‑related risks, including mitigation strategies to reduce resistance and change fatigue.
• Drive continuous improvement by incorporating lessons learned and post‑implementation assessments into future change approaches.
• Foster a culture of adaptability, resilience, and continuous learning across the organization.
• Ensure alignment and coordination of change activities across initiatives to minimize overlap, confusion, and disruption.

Benefits

• In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed