Director Change Management & Communications

Royal Caribbean Cruises Ltd • Miami, FL

1d

About The Position

The Director, Change Management and Communications is the senior-most advocate for change within the organization, leading transformation programs that blend digital and operational initiatives. This is a strategic leadership role to align stakeholder experiences around complex, technology-driven change, driving unified messaging, behavioral change, and capability confidence across Newbuilding & Innovation departments globally. By combining storytelling, marketing-style communications, and bite-sized learning interventions, this leader ensures that every stakeholder understands the “why,” “how,” and “what” of change - transforming adoption into advocacy.

Requirements

• 15+ years of experience in leading large-scale change initiatives, with 5+ years in a senior leadership role.
• Experience leading transformation initiatives, including technology modernization, product evolutions, and large-scale enterprise change.
• Proven ability to craft and execute communication strategies that inspire behavioral change across diverse global teams.
• Strong track record in internal engagement campaigns, ideally within transformation programs.
• Deep expertise in structured change methodologies and internal communications tools.
• Experience leading learning and enablement programs.
• Experience advising C-suite executives in digital, marketing, CRM, or transformation contexts, with consulting experience preferred.
• Ability to navigate in complex environments with global stakeholders.
• Exceptional stakeholder management and executive presence, with a clear understanding of business transformation and adoption cycles.
• Demonstrated ability to use data-driven insights to refine communication strategy.
• Degree in Communications, Organizational Change, Marketing, or a related field.
• Certifications like CCMP, Prosci, or PMP preferred.
• 10+ years of progressive experience leading large-scale transformation, Change initiatives, or enterprise project management within complex organizations.
• Proven track record in senior consulting or advisory roles, driving strategic change and digital adoption across multiple business units.
• Expertise in overseeing and implementing a broad range of technology transformation initiatives, especially those involving artificial intelligence, advanced analytics, and emerging digital solutions.
• Exceptional organizational and strategic time management abilities, with a proven capacity to prioritize complex initiatives across multiple workstreams.
• Outstanding written and verbal communication skills, with demonstrated experience delivering high-impact presentations and influencing senior stakeholders.
• Expert proficiency in PowerPoint and artificial intelligence tools, with hands-on experience designing and communicating AI-driven solutions.
• Mastery of Microsoft Office Suite, as well as advanced project management platforms such as Adobe Workfront, or equivalent enterprise solutions.
• Highly collaborative leadership style, fostering cross-functional engagement and continuous learning to drive digital transformation and innovation.
• Demonstrated ability to support and drive business transformation initiatives, including managing change, aligning stakeholders, building capability, and implementing process improvements.

Nice To Haves

• Industry background in cruise, hospitality, or major engineering/manufacturing environments is highly advantageous, though not mandatory.
• Bachelor’s degree in Business, Communications, Project Management, or a related discipline required, with preference for coursework or experience in AI, analytics, or digital transformation.

Responsibilities

• Develop and execute the ongoing enterprise change and adoption strategy that spans transformation initiatives, both internal and client-side.
• Drive clear communications and proactively identify the priorities and needs of diverse sets of Royal Caribbean Group stakeholders.
• Translate complex technical changes into clear, compelling narratives that connect to value and business impact.
• Partner with teams to identify communication gaps, measure engagement, and adapt content based on feedback and analytics, tying communications effectiveness to tangible business outcomes.
• Build influence and advocacy programs, identifying change champions and enabling them to drive adoption within their teams.
• Proactively manage change fatigue and capability overload through targeted messaging and prioritization support.
• Partner with the Learning, AI and Process teams to design micro-learning and bite-sized training modules that drive self-sufficiency and reinforce key behaviors.
• Curate and publish self-service resources that enable on-demand learning.
• Collaborate with Mission Control and Execution and Strategy Teams across Newbuild to synchronize communications with delivery plans, milestones, and pilots.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level