Director, Change Management & Marketer Experience

Pfizer•New York City, NY

18h•Hybrid

About The Position

WHY PATIENTS NEED YOU For over 175 years, Pfizer has been one of the world’s premier innovative biopharmaceutical companies. Our purpose - breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world. Our colleagues innovate every day to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time. We aspire to set the standard within the industry by being the most trusted healthcare brand in the world, reaching every last patient faster and building the most effective science and technology marketing capabilities. We are seeking dynamic and visionary colleagues to help us meet these aspirations and transform how we brand and advertise our global products. ROLE SUMMARY The Director of Change Management and Marketer Experience will lead transformation initiatives across the CE&E marketer and agency ecosystem. The role is responsible for defining, governing, and scaling change frameworks that drive consistent adoption of new operating models, tools, platforms, and ways of working while delivering measurable improvements in marketer experience and operational performance. Reporting to the Senior Director, Marketer Experience, Operations & Strategy, this role partners closely with cross-functional leaders to ensure strategic initiatives are implemented effectively and embedded sustainably across the CMO and marketing community. The Director translates strategic priorities into executable change plans, drives adoption and ensures initiatives deliver intended business outcomes. This role blends strategic change leadership with hands-on execution, focusing on implementation rigor, adoption of accountability and continuous optimization across the CMO and marketer community.

Requirements

A minimum 8+ years of relevant work experience leading enterprise-scale change and transformation initiatives within pharmaceutical or highly regulated environments
Proven success driving adoption of new operating models, tools, and platforms across complex, matrixed organizations
Strong expertise in change management frameworks, implementation governance, and adoption measurement
Demonstrated ability to influence and partner with senior executive stakeholders
Deep understanding of marketing operations, agency models, and marketer ecosystems
Experience leading global initiatives across multiple markets and regions
Strong facilitation skills to drive alignment, decision-making, and execution
Ability to operate effectively in ambiguity and lead through evolving priorities
Role model for Pfizer Values: Courage, Excellence, Equity, and Joy
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Nice To Haves

Advanced degree in Marketing, Business, Operations, or related field preferred

Responsibilities

Change Management Strategy & Execution Lead change management strategies that support the implementation of new standards, tools, and platforms.
Design and execute structured change frameworks that drive sustained adoption across CMO and marketer communities.
Partner with team members to establish governance models, implementation standards, and adoption of checkpoints for major initiatives.
Translate strategic priorities into clear roadmaps with defined milestones, ownership, and success criteria.
Strategic Implementation & Adoption Partner with senior cross-functional stakeholders to align implementation scope, sequencing, and success measures.
Identify and mitigate adoption risks and implementation barriers across markets and stakeholder groups.
Partnering with team members, ensure initiatives are operationalized consistently; embed new ways of working into standard operating models, workflows, and governance structures.
Stakeholder Partnership & Enablement Collaborate with CMO and marketing community leaders to drive alignment and accountability for change adoption.
Serve as a trusted advisor on change readiness, implementation planning, and scaling best practices.
Facilitate working sessions and forums that drive decision-making, alignment, and execution progress.
Measurement, Optimization & Continuous Improvement Define KPIs and success metrics to track adoption, experience effectiveness, and operational impact.
Lead regular reviews to assess performance against goals and identify optimization opportunities.
Use feedback, journey insights, and performance data to continuously improve change approaches and implementation models.

Benefits

In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program.
We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.
Relocation assistance may be available based on business needs and/or eligibility.

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