Director Certificate Services

Royal Bank of Canada • Vancouver, BC

3d • Onsite

About The Position

The Director Certificate Services will be responsible for building, mentoring, and retaining a high-performing operations team, establishing clear performance metrics, and fostering a culture of continuous improvement. This role involves developing and executing long-term operational strategies aligned with organizational goals, including planning capacity, technology roadmaps, and resource allocation. The Director will oversee PKI infrastructure, certificate lifecycle management, and related systems, ensuring adherence to SLAs and Standards. They will maintain compliance with operational procedures to support audit readiness, provide oversight of the operations team, and maintain KRI and KPIs. Additionally, the role includes evaluating, negotiating, and managing relationships with technology vendors and service providers, reporting on operational metrics to leadership, and communicating complex technical concepts to non-technical audiences. The Director will identify inefficiencies and implement AI, automation, tools, and best practices to optimize operations. This position is responsible for stakeholder alignment, vendor and platform strategy, governance, and ensuring Certificate Services solutions support enterprise security, business needs, and future state architectures. The Director will also support the creation and maintenance of Certificate Services roadmaps, gather internal and external feedback for product improvements, and work with technical specialists to ensure projects and operations meet enterprise architectural and technology standards. Participation in the development and delivery of Certificate Services, ensuring initiatives are completed within defined time, scope, and budget constraints, is also a key responsibility. The role involves identifying opportunities for cost savings and more efficient operations while managing risks, driving continuous improvement through data-driven insights and industry best practices, and promoting digital certificate best practices, strategy, and vision across the organization through successful delivery, roadshows, and participation in events.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (or equivalent professional experience)
• 7+ years in IT operations, infrastructure management, or related technical roles
• 5+ years in a leadership or management position overseeing technical teams
• Proven experience managing critical infrastructure with high availability requirements
• Understanding of security, compliance, and risk management in regulated environments
• Strong project management and organizational skills

Nice To Haves

• Experience in financial services, healthcare, or other regulated industries
• Familiarity with PKI tools (Venafi, DigiCert, Microsoft CA, etc.)
• Knowledge of cloud infrastructure (AWS, Azure, OCP) and hybrid operations
• Experience with IT Service Management (ITSM) platforms
• Experience with DevOps, or automation frameworks
• Understanding of cryptography fundamentals
• Prior experience with digital certificate management at scale
• Vendor management

Responsibilities

• Build, mentor, and retain a high-performing operations team; establish clear performance metrics and foster a culture of continuous improvement
• Develop and execute long-term operational strategies aligned with organizational goals; plan capacity, technology roadmaps, and resource allocation
• Oversee PKI infrastructure, certificate lifecycle management, and related systems; adherence to SLAs and Standards
• Maintain compliance with operational procedures to support audit readiness; provide oversight of operations team and maintain KRI and KPIs
• Evaluate, negotiate, and manage relationships with technology vendors and service providers
• Report on operational metrics to leadership; communicate complex technical concepts to non-technical audiences
• Identify inefficiencies and implement AI, automation, tools, and best practices to optimize operations
• Responsible for stakeholder alignment, vendor and platform strategy, governance and ensuring Certificate Services solutions support enterprise security, business needs, and future state architectures.
• Support in the creation and maintenance of the Certificate Services roadmaps
• Gathering internal and external feedback to identify potential new products or improvements to existing products.
• Work with technical specialist to facilitate decisions to ensure that all Certificate Services projects/development and operations meet enterprise architectural and technology standards
• Participate in the development and delivery of Certificate Services, ensuring initiatives are completed within defined time, scope, and budget constraints.
• Identify opportunities for cost savings and more efficient operations while continuing to manage risks.
• Drive continuous improvement through data-driven insights and industry best practices
• Promote digital certificate best practices, strategy, and vision across the organization through successful delivery, roadshows and participation in events.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director