DIRECTOR - CENTRAL BUSINESS OFFICE

UHS•Streamwood, IL

2d•Onsite

About The Position

The Illinois Business Center (CBO) is responsible for the billing and collection of patient revenues generated from assigned behavioral health facilities. The CBO Director oversees the operations of business office functions across multiple facilities within the designated market. Supervises the Team Leads, market floaters and any other staff assigned to ensure consistency and efficiency in patient accounting, billing, collections, admissions, and data processing across designated market. Will serve as a key liaison between facility-level operations and executive leadership in providing regular updates and performance, challenges, and strategic initiatives.

Requirements

Bachelor’s degree is required, preferably in business, health care administration, or related field.
Minimum of ten (10) years supervisory experience in accounts receivable and business office functions preferred, including experience with insurance companies and a working knowledge of insurance terms, rates, policies and reimbursement procedures preferred.
Previous work in a hospital business office or UR experience preferred.
Demonstrates understanding of patient accounting principles in managing large volume, accounts receivable in a health care related field.

Responsibilities

Assumes responsibility for management of the entire revenue cycle including patient registration, insurance verification, billing, and collections.
Monitors and adjust the flow of work and account assignments to ensure billing, collection and account follow up occurs timely and within company established guidelines.
Skilled in developing comprehensive plans to manage multiple tasks simultaneously across various facilities
Demonstrates a strong initiative to identify areas for improvement within revenue cycle operations
Monitors and analyzes reports daily for the operational success of the business office.
Evaluates registration, insurance verification and cash posting to determine the integrity of data input.
Facilitates the reduction of bad debt.
Demonstrates strong of understanding all third party payer contracts including governmental agencies.
Completes weekly/monthly reporting to management, as required.
Utilizes data analysis to identify trends and areas for improvement within revenue processes
Identifies opportunities to increase revenue capture and reduce operational costs
Consistently achieves cash collection goal as defined by the organization.
Works collaboratively with the individual CFO’s for the assigned locations to ensure timely communication of needs, challenges and accomplishments.
Conducts staff meetings at regular intervals for informative and educational purposes.
Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Conducts periodic performance appraisals in accordance with company and facility practices.
Follows Best Practice requirements and is responsible for the education of staff in regard to these requirements.
Skilled in using presentation tools such as PowerPoint, Zoom, and Microsoft Teams to deliver information.