Director, Casino Credit

Hard Rock Hotel & Casino Ottawa•Tampa, FL

1d•Hybrid

About The Position

The Director for this position is responsible for providing strategic direction, operational oversight, and governance for all casino credit and collections activities across assigned properties. This role is responsible for ensuring consistent credit underwriting standards, optimizing portfolio performance, managing credit risk exposure, and driving operational excellence across multiple locations. The Regional Director partners closely with property leadership, finance, operations, and compliance teams to support revenue growth while maintaining strong internal controls and regulatory compliance.

Requirements

Bachelor’s degree in Finance, Accounting, or related field required.
Minimum of 7–10 years of experience in casino credit, finance, or related discipline
Minimum of 5+ years in leadership roles, preferably overseeing multiple properties or regions
Experience with casino credit operations, underwriting, and collections management required
Strong knowledge of casino operations, credit risk management, and internal controls
Proficiency with financial systems and reporting tools (e.g., credit systems, Excel)
Excellent analytical, organizational, and decision-making skills
Strong communication skills, including ability to interact with senior leaders and VIP customers.
Ability to lead, mentor, and develop high-performing teams
Must be able to obtain and maintain Seminole Tribal Gaming License.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to travel across regional properties as needed

Responsibilities

Provides leadership and direction for casino credit and collections operations across multiple properties within the region.
Establish standardized policies, procedures, and internal controls to ensure consistency and compliance across all locations.
Partners with property leadership, Player Development, and Finance to align credit strategy with business growth objectives.
Leads, mentors, and develops property-level credit teams to ensure strong execution and succession planning.
Oversees credit issuance, underwriting, and approval processes across the region.
Reviews and approves high-value credit applications, limit increases, and exception requests within delegated authority.
Evaluates and monitors customer creditworthiness, including ongoing re-verification of financial and gaming data.
Ensures consistent application of credit policies, risk tolerance, and approval authority thresholds.
Manages the regional credit portfolio, including monitoring exposure, utilization, delinquency, and loss trends.
Establishes and tracks key performance indicators (KPIs) for credit issuance, collections, write-offs, and recovery rates.
Drives initiatives to improve portfolio quality, risk-adjusted returns, and collection effectiveness.
Provides regular reporting and analysis to senior leadership on portfolio performance and risk exposure.
Oversees all collection activities across the region, ensuring timely follow-up, recovery, and resolution of outstanding balances.
Reviews and directs actions related to delinquent accounts, returned markers, and walk/roll activity.
Presents monthly credit and collections updates to leadership and credit committees.
Partners with legal and compliance teams on escalated recovery and enforcement actions.
Ensures adherence to all internal controls, regulatory requirements, and Tribal gaming regulations.
Maintains the integrity and confidentiality of customer financial data and credit information.
Oversees daily monitoring of credit activity, returns, and risk indicators across properties.
Ensure all credit operations are conducted in accordance with company policy and ethical guidelines.
Supports Player Development by facilitating credit access for premium and VIP customers.
Maintains executive-level relationships to support high-value customer decisions and approvals.
Ensures a high level of guest service and professionalism, even in adverse credit decisions.
Provides guidance to teams on communicating credit outcomes effectively while maintaining customer relationships.
Reviews gaming history, financial data, and customer behavior to support credit decision-making and risk mitigation.
Analyzes trends in credit usage, collections performance, and customer activity to identify opportunities for improvement.
Recommends enhancements to systems, reporting, and operational processes.
Serves as the key liaison between casino operations, finance, compliance, and player development.
Supports enterprise initiatives related to credit systems, process standardization, and operational efficiency.
Ensures alignment between regional operations and corporate credit strategy.
Promotes a culture of accountability, integrity, and customer service excellence.
Acts as a role model and reinforces organizational values across all properties.
Leads training and development initiatives to improve technical expertise and service delivery.
Attend conferences, public and professional meetings.