Director, Card Program Management

Splitit•New York, NY

About The Position

Splitit's vision is to help consumers responsibly enrich their lives by leveraging the credit they’ve already earned in a new and impactful way. Today consumers want control of how they pay for the things they want and need. Splitit is the only payment platform that enables consumers to use their existing credit to break payments into smaller, bite-sized pieces to pay over-time with no interest, applications or fees. That keeps money in the hands of shoppers to use as they want. By helping shoppers pay small we help businesses grow big. That’s a win-win. Splitit operates globally and has offices in Atlanta and Tel Aviv. Our culture is an environment of innovation, inspiration, and open communication. We live by the following values: Unique Perspective. Unwavering Courage. Bold Determination. Deliver Impact. Our values aren’t words we post on the wall- they make up the essence of who we are and how we make business decisions. They also shape the way we hire- so if you work with us, you will likely embody these too.

Requirements

10+ years of relevant experience, with a strong background in launching and operating card programs at a senior level
Strong understanding of the card ecosystem, including sponsor banks, processors, servicers, and networks
Comfortable operating in ambiguous, build-from-scratch environments and bringing structure to complex programs
Customer centric mindset with a focus on differentiated products and high quality user experiences
Strong cross-functional collaborator, comfortable managing external partners while aligning multiple stakeholders and executive leadership

Responsibilities

Drive readiness for Splitit’s first card program across internal teams and external partners
Structure workstreams and timelines to move the program from concept to launch
Support onboarding of key partners (sponsor bank, servicer, network) and navigate setup requirements
Identify risks, solve problems, and drive alignment across stakeholders ahead of launch
Help design and stand up core servicing processes (call center operations, disputes, statements, communications)
Lead setup and coordination with the sponsor bank, including program configuration and approvals
Partner with internal teams and vendors to run day-to-day program operations post-launch
Establish KPIs and governance to monitor performance and improve over time
Own day-to-day relationships with core program partners (servicer, sponsor bank, network)
Coordinate ongoing program activities and ensure operational alignment across partners
Ensure adherence to SLAs and effective execution of program processes and customer satisfaction