Director, Capital Markets Program Lead

Royal Bank of Canada • Toronto, ON

3d • Onsite

About The Position

Member of the RBC Capital Markets Client Lifecycle Management Group, under the COO Function. A people manager and a major contributor to the team’s deliverables in the capacity of Director, Program Lead for the strategic End-to-End Client Lifecycle Management Program.

Requirements

• 10-15 years of management consulting work experience (ideally strategy, efficiency, and business operating model) with demonstrated track record of thought leadership, strong business analysis and business communication skills
• Advanced knowledge and passion for capital markets, data analytics, business financials
• Advanced proficiency with Excel (financial modelling, pivot tables, lookups) and PowerPoint (strong storyboarding of executive level presentations)
• Strong verbal and written communication skills with comfort reviewing and presenting complex documentation with senior executives / CxOs and demonstrated ability in stakeholder and relationship management
• Demonstrates resourcefulness and enjoys working in a fast-paced, high-performance environment with multiple and evolving demands, solving complex ambiguous business problems and non-standard working hours
• Undergraduate university degree required

Nice To Haves

• Previous experience leading an end-to-end client onboarding / KYC transformation program in a Capital Markets domain
• Understanding of risk management and financial performance management
• Industry recognized Project Management accreditation
• Masters university degree (e.g. MBA, MFin, etc.)

Responsibilities

• Support the Client Lifecycle Management Group (CLMG) in the delivery of assigned projects, major initiatives, and business management / regulatory requests
• Apply knowledge of the Capital Markets industry and direct project leaders in the definition & execution of projects plans, managing executive sponsors, and identifying and managing project risks & issues
• Regularly provide executive sponsors project status, milestones, achievements, and risks / issues in both formal and informal settings
• Provide the team guidance on the creation of project artifacts and provide real-time feedback and coaching to improve quality and capabilities of the team. Ensure we are leveraging enterprise standards and templates.
• Own key relationships with the Businesses and Functions, as well as broadly across RBC, to facilitate project execution and the transfer of knowledge after project completion
• Apply strong business acumen and strategic / financial analysis to execute on assigned projects and/or project tasks, including planning, analysis, assessment of alternatives / develop recommendations, and communication of results
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development / mobility and rewarding strong performance
• Responsible for hiring of open roles on the team, including role posting and interviewing candidates
• Contribute to annual capex planning, prioritization and direction setting, as well as project financials for CLMG
• Develop metrics and measurement criteria to assess performance against goals and KPIs and coordinate addressing opportunities and issues identified
• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals
• Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross enterprise mindset
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
• Provide coaching and mentoring to the team’s Associates / Analysts

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

What This Job Offers

• Job Type: Full-time
• Career Level: Director