Director, Capacity Building Services (Chicago / Hybrid)

Feeding America•Chicago, IL

2d•Hybrid

About The Position

The Director, Capacity Building Services is responsible for developing, implementing, and continuously improving Feeding America's enterprise-wide approach to capacity building. This role serves as the steward of the organization's Capacity Building Way of Working, ensuring teams across the national organization have the tools, processes, resources, and support needed to design and deliver high-quality, consistent capacity building services that strengthen network capabilities and advance shared priorities. As a capacity building strategist and subject matter expert, this role partners with leaders and teams across Feeding America to develop capability continuums, design integrated capacity building plans, and embed effective capacity-building practices into enterprise processes and service delivery. The Director serves as a strategic thought partner to the Vice President, Network Capacity Building, representing the department across organizational initiatives, leadership forums, and key cross-functional partnerships.

Requirements

10+ years of experience in nonprofit leadership, organizational development, consulting, strategy, capacity building, learning and development, or related fields.
Demonstrated experience designing and implementing organizational or enterprise-wide frameworks, methodologies, processes, or service models.
Experience facilitating complex, cross-functional planning, design, and strategy development processes.
Exceptional consultation, facilitation, relationship-building, and influencing skills with the ability to work effectively across a matrixed organization.
Strong strategic thinking, systems thinking, project management, and continuous improvement capabilities.
Outstanding written, verbal, presentation, and stakeholder engagement skills.
Experience leading teams and developing staff in a collaborative and inclusive environment.

Nice To Haves

Experience as a leader in the Feeding America network or a national federated nonprofit.

Responsibilities

Partners with the Vice President, Network Capacity Building to develop, implement, and continuously improve Feeding America's enterprise-wide Capacity Building Way of Working, establishing the frameworks, standards, tools, and processes that enable consistent, high-quality capacity building services across the organization.
Serves as Feeding America's internal capacity building subject matter expert and strategic advisor, partnering with leaders and subject matter experts across the organization to design capacity building strategies, capability continuums, services, and resources that strengthen network performance and advance organizational priorities.
Leads efforts to strengthen and streamline capacity building practices across Feeding America by identifying opportunities for improvement, applying lessons learned, and supporting adoption through consultation, training, coaching, and change management.
Builds and maintains strategic partnerships across departments to align capacity building efforts, integrate learning and evaluation practices, reduce duplication, improve efficiency, and strengthen organizational impact.
Provides strategic leadership and oversight for Collaborative Capacity Building Services, partnering with member leadership teams to develop and execute multi-year capacity building plans that address evolving needs and deliver measurable outcomes.
Leads and develops a high-performing Capacity Building Services team while positioning the function as a center of excellence that captures, synthesizes, and shares insights, leading practices, and innovations across service lines and organizational teams.
Supervises the Manager, Capacity Building Services and Coordinator, Capacity Building Services, fostering a culture of collaboration, learning, innovation, and accountability.
Serves as a strategic thought partner and proxy for the Vice President, Network Capacity Building, representing team priorities and interests in across the Network department, cross-departmental, and network-wide initiatives (i.e., special projects, committees, conferences, task forces, and strategic initiatives on behalf of Network Capacity Building).
Partners with the Vice President, Network Capacity Building and Development staff on donor proposals, grant reporting, stewardship activities, and other capacity-building funding opportunities.