Director, C&P Customer Growth Initiatives

Adobe•San Jose, CA

About The Position

This role will engage with customers, internal teams and executive leadership to aggregate and disseminate insights from Adobe’s priority customers across the extended Creativity and Productivity network. Creating a virtual feedback loop into Adobe’s Executive Leadership, C&P Global Sales, Product, Marketing, and Sales Enablement organizations. It will increase the speed and consistency by which field insights are captured and communicated across the global DMe organization. Driving initiatives to better understand C&P customers’ priorities, and identify the findings needed to ensure Adobes captures the highest customer wallet share. This candidate will have the enterprise experience vital to discern key customer patterns and trends; developing strategic and actionable points of view to amplify across the organization and enable speed of execution. With demonstrated success standing up global customer programs across matrixed enterprise organizations, and a proven track record of fostering cohesion and drive strategic initiatives forward. This role is considered pivotal in helping DMe field sales gain customer insights, and move with increased pace and knowledge as Adobe’s new generative services are introduced. The role will closely shadow the VP Global Creativity and Productivity (C&P) Sales to ensure a clear understanding of Adobe’s C&P strategy and team initiatives. Helping scale the VP of Global C&P Sales’ reach throughout the field sales team. This candidate’s customer acumen, program management capabilities, and strong communication skills will ensure consistent and timely customer information flow across the organization. Helping the team prioritize their sales efforts. This role will also require a leader to create a series of targeted DMe initiatives, with the goal better understand and communicate our customers’ priorities while arming DMe business partners more efficiently and effectively with real time customer feedback. The Director, DMe Growth Initiatives position offers a unique opportunity to make a significant impact on DMe’s field sales teams’ success and satisfaction while driving business growth and innovation. If you are someone that is passionate about delivering exceptional customer experiences and driving positive business outcomes, we’re excited for you to apply.

Requirements

Bachelor’s degree in business, Operations, Finance or related field
10+ years work experience in program management, process management, process improvement OR equivalent experience
5+ years experience in sales execution or sales operations

Responsibilities

Aggregate and disseminate insights from Adobe’s priority customers across the extended Creativity and Productivity network.
Create a virtual feedback loop into Adobe’s Executive Leadership, C&P Global Sales, Product, Marketing, and Sales Enablement organizations.
Increase the speed and consistency by which field insights are captured and communicated across the global DMe organization.
Drive initiatives to better understand C&P customers’ priorities.
Identify findings needed to ensure Adobe captures the highest customer wallet share.
Develop strategic and actionable points of view to amplify across the organization and enable speed of execution.
Stand up global customer programs across matrixed enterprise organizations.
Foster cohesion and drive strategic initiatives forward.
Help DMe field sales gain customer insights and move with increased pace and knowledge as Adobe’s new generative services are introduced.
Closely shadow the VP Global Creativity and Productivity (C&P) Sales to ensure a clear understanding of Adobe’s C&P strategy and team initiatives.
Help scale the VP of Global C&P Sales’ reach throughout the field sales team.
Ensure consistent and timely customer information flow across the organization.
Help the team prioritize their sales efforts.
Create a series of targeted DMe initiatives to better understand and communicate customer priorities.
Arm DMe business partners more efficiently and effectively with real-time customer feedback.
Make a significant impact on DMe’s field sales teams’ success and satisfaction while driving business growth and innovation.
Deliver exceptional customer experiences and drive positive business outcomes.