Director, Business Technology

The Gear Centre Group•Edmonton, AB

47d

About The Position

The Gear Centre Group is a privately held, Canadian-based organization operating multiple industry-leading brands in the automotive and heavy truck industries. We pride ourselves on our strong reputation for quality, reliability, customer service, and building long-term relationships with our customers and employees. Over the past several years, the company has experienced steady growth and is now entering a new phase focused on operational excellence, systems modernization and leadership development. Key priorities include leveraging modern business technologies, strengthening enterprise-wide reporting, scaling internal processes, and supporting our continued growth. The organization maintains a practical, results-oriented culture with a high level of accountability and collaboration across all functions. Senior leaders are expected to be hands-on, operationally minded, and comfortable working in an environment that balances entrepreneurial agility with increasing operational structure. The Director, Business Technology, will be a key member of the leadership team and will play an important role in shaping the company’s next stage of growth.

Requirements

Demonstrated experience illustrating financial and operational acumen when partnering with executives and operational leaders on business tech projects.
Working knowledge of Microsoft 365 administration, cybersecurity, and service management practices, including incident response and change management.
Progressive leadership experience in business technology in a growing organization, with direct ownership of ERP systems and BI delivery.
Proven ability to translate operational needs into system enhancements and reliable reporting.
Proven ability to communicate and partner with executives, operational leaders, and front-line staff to optimize the use of business technologies.
A combination of formal education and relevant certifications is welcome but not required if you show strong, practical results.

Nice To Haves

Experience with Infor CSD/ISM or similar ERP platforms and BI tools such as Phocas is an asset.

Responsibilities

Own the company-wide technology roadmap for Infor CSD/ISM, Microsoft 365, and core applications; set priorities with finance, operations, and business leaders.
Manage the IT budget, negotiate with vendors and managed service providers, and deliver clear executive-ready progress updates.
Lead BI reporting and analysis using Infor CSD and Phocas; design reliable, real-time dashboards and metrics for business leaders.
Drive data quality, workflow automation, and system integrations; lead upgrades, testing, and change management to protect data integrity and business continuity.
Support digital transformation initiatives including the launch of an e-commerce platform and going paperless.
Maintain reliable networks, servers, storage, and connectivity across all locations; manage hardware and software lifecycle and vendor commitments.
Ensure secure remote access, tested backups, and a practical disaster recovery plan are always in place.
Operate a risk-based security program covering identity protection, multi-factor authentication, threat prevention, and access governance.
Maintain an incident response plan and coordinate investigation, communication, and recovery activities when needed.
Lead the Helpdesk Team to deliver timely, high-quality support to all employees; maintain clear escalation processes and agreed service levels.
Oversee employee onboarding and offboarding, staff training, and a searchable knowledge base.