Director - Business Solutions
About The Position
American Express Global Commercial Services (GCS) is a global leader in commercial payments and expense management solutions, dedicated to helping businesses of all sizes optimize working capital, manage spend, and drive growth. Through innovative payment products, data-driven insights, and world-class service, GCS supports organizations around the globe in managing every aspect of their business spending. The Client Onboarding Services (COS) organization delivers revenue-enabling services and capabilities across the customer lifecycle, ensuring clients realize value quickly and effectively. Within COS, the Client Solutioning team plays a strategic role during the early stages of the sales and account development lifecycle. The team partners closely with Sales, Account Development, Product, and Customer Success organizations to provide consultative expertise, differentiated value propositions, and tailored business solutions that support client acquisition, retention, and growth. The Director, Business Solutions will lead a global team of solution consultants responsible for delivering strategic, customer-centric recommendations to Large Market, Global Commercial Services, and International Card Services (ICS) clients. This leader will partner closely with Sales, Account Development, Product, and Client Management teams to support complex commercial opportunities and help customers realize the value of American Express payment solutions. The role is responsible for defining and executing the Business Solutions vision, driving team performance, and enhancing the organization's consultative capabilities. Working alongside a peer Director, this leader will establish shared goals, success metrics, and operating disciplines while championing the voice of the customer across the enterprise. This position is open to candidates located anywhere within the United States. The successful candidate must be able to regularly support Pacific Time Zone business hours.
Requirements
- Ability to regularly support Pacific Time Zone business hours.
Responsibilities
- Lead a global team of solution consultants responsible for delivering strategic, customer-centric recommendations to Large Market, Global Commercial Services, and International Card Services (ICS) clients.
- Partner closely with Sales, Account Development, Product, and Client Management teams to support complex commercial opportunities and help customers realize the value of American Express payment solutions.
- Define and execute the Business Solutions vision.
- Drive team performance.
- Enhance the organization's consultative capabilities.
- Establish shared goals, success metrics, and operating disciplines.
- Champion the voice of the customer across the enterprise.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
