Director, Business Risk and Controls Transformation

USAA•Chesapeake, VA

21h•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. As a dedicated Director, Risk and Controls Transformation, you will be responsible for establishing and strengthening the transformation, risk, and control alignment across the Association. The primary focus is driving risk and control transformation initiatives and shaping the future risk and control landscape. The role partners closely with business and transformation teams to embed risk and control considerations early, build scalable frameworks, and ensure alignment with association standards to support sustainable, well‑governed change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Chesapeake, VA, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 8 years’ experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years’ experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 4 years’ experience supporting risk and/or compliance related activities.
Minimum 3 years’ direct team lead or people management experience.

Nice To Haves

Deep expertise in principal risk disciplines, including insurance risk, financial risk, operational risk, compliance, and strategic risk.
Strong understanding of first line risk governance and control environments within complex organizations.
Demonstrated proficiency working with technology and data, with the ability to translate risk requirements into scalable, data‑informed solutions.
Experience leveraging data and analytics to assess risk, monitor control effectiveness, and drive informed decision‑making.
Proven ability to lead and develop teams operating at the intersection of risk, technology, and data.
Capable of setting directions, coaching teams, and driving execution in a transformation‑oriented environment.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Direct staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.
Advise senior management and influences process change.
Build and manage a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.
Manage consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.
Partner with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
Review, communicate and recommend the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
Provide counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.
Educate risk owners on risk/control best practices and may work with other lines of defense in the development and implementation of controls.
Manage processes for collecting accurate and complete internal loss data from business areas.
Direct analysis and data mining initiatives that identify, validate, and manage emerging risk exposures, as necessary.
Assist in the early identification of risk trends by establishing and monitoring key performance and risk indicators.
Oversee the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.