Director, Business Program Management

Microsoft•Redmond, WA

2d•$130,900 - $303,600•Remote

About The Position

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are seeking a Director, Business Program Management to lead the strategy, development, and execution of high-impact programs across Microsoft. In this role, you will conduct program landscape research and analysis to identify opportunities to develop new programs and enhance existing initiatives that drive meaningful business impact. As a subject matter expert, you will define program strategies, success criteria, and performance metrics while establishing best practices for program execution, landing, and communication. You will develop strategies to engage key audiences and effectively influence stakeholders, partners, and customers to build alignment and support for critical initiatives. You will oversee a portfolio of complex programs and projects, managing priorities, timelines, milestones, financial considerations, resource needs, and performance metrics. You will bring deep expertise in understanding interconnected business processes and systems, helping teams evaluate dependencies and understand how changes may impact the broader organization. You will also use data, insights, and cost-benefit analysis to evaluate program performance and identify opportunities to maximize business value. Working closely with leadership, you will translate organizational direction and strategy into actionable plans, influence sponsorship and stakeholder alignment, and help shift priorities toward new initiatives and objectives. This role requires a strategic leader who can navigate complexity, influence across organizational boundaries, and turn business priorities into scalable programs that deliver measurable results. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
8+ years people management experience.

Responsibilities

Set enterprise-wide direction for program strategy, performance, and change: Define success metrics, guide business reviews and analytics, drive change management and organizational adoption, and ensure programs align with Microsoft’s strategic priorities and deliver measurable business value.
Lead organizational execution, communications, and stakeholder influence: Establish communication and landing strategies, drive rhythm of business, secure executive sponsorship, enable cross-functional readiness, and ensure teams effectively communicate program impact through data-driven storytelling.
Drive operational excellence and portfolio governance at scale: Oversee complex program portfolios, establish governance and success criteria, optimize processes, manage resources and capacity, and ensure efficient, customer-focused execution across organizations.
Provide strategic thought leadership for innovation and business outcomes: Shape program design, risk management, compliance, and long-term business strategy; guide teams in solving complex problems, identifying new opportunities, simplifying large-scale challenges, and aligning investments with priorities such as AI, security, efficiency, and quality.
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.