Director, Business Process

Amplify

1d • $150,000 - $170,000

About The Position

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.
We are looking for a process design leader who can architect a lightweight, collaboratively-built operating playbook for a complex Product organization. The bar is high in two directions at once: enough rigor to stop the patterns that erode delivery today, and enough restraint to avoid smothering the people doing the work with overhead. You will own and standardize the core processes that govern how Product plans, builds, and ships — but you will design them with business unit partners, not for them. You will also continuously scan the organization to spot where new process infrastructure is needed (and equally, where existing process should be retired or simplified).
The right person for this role has spent a career proving that great process is a force multiplier — not bureaucracy — and has the instinct to feel the line between too much process and too little, and to stay on the right side of it.

Requirements

• 8+ years of progressive experience in business operations, program management, process design, or product operations leadership — ideally in technology, education, media, publishing, or another product- and content-driven business.
• Demonstrated track record of building lightweight, well-adopted process: frameworks that teams actually use rather than binders that gather dust. Bonus points if you can point to a process you deliberately simplified or retired.
• Proven experience designing and rolling out core operating processes at scale — stage gates, planning cadences, launch readiness frameworks, scope change governance, or analogous frameworks in complex, multi-product organizations.
• Strong bias toward partnership and co-creation: you have designed and rolled out processes by listening first, prototyping with operators, and iterating publicly. You don’t ship V1 from a corner office.
• Track record of leading cross-functional product launches end-to-end — including the GTM, Sales, CX, Marketing, and Supply Chain coordination that turn a “ready to ship” product into a successful one in market.
• People management experience — you have built and led teams of process designers, program managers, or business operators, and you’ve grown talent in those roles.
• Comfort with both strategy and execution — you can articulate the “why” of a new process to senior leadership and the “how” to the program manager building the template.
• Undergraduate degree required

Nice To Haves

• K–12 or education context preferred — familiarity with curriculum development, the school adoption cycle, or the general complexity of the American education system is a meaningful advantage.
• MBA or advanced degree preferred.

Responsibilities

• Co-design and steward the cross-functional planning calendar for the Product organization — coordinating annual planning cycles, aligned artifacts, delivery expectations, and planned moments of alignment with Sales and GTM.
• Resolve the misalignment that exists today — inconsistent work planning methodologies across suites, mismatched planning timeframes (platform, digital product, and suites all on different cadences), lack of backward planning for cross-team dependencies, and rolling release cycles out of sync with the school year — by introducing the lightest framework that genuinely solves the problem.
• Maintain dynamic business unit and cross-product roadmaps and ensure alignment across all other planning functions, building shared visibility into where the portfolio is headed and how dependencies fit together.
• Design the standardized end-to-end launch process across business units — including launch readiness checklists, health checks, cross-stakeholder touchpoints, release documentation, and clean flow of data from product to supply chain.
• Co-develop the launch playbook with Go-To-Market, Sales, Customer Experience, Marketing, and Supply Chain — building it with the functions executing against it, not imposing it on them.
• Codify ready-to-launch protocols that ensure pricing is finalized, manufacturing and distribution are confirmed, market collateral is approved, and Sales and CX teams are fully enabled — every time, regardless of which suite is launching, and without adding meaningful overhead to the teams doing the work.
• Steward and continuously evolve the five-gate stage gate process that the organization is currently rolling out — including the differentiated tracks (e.g., new programs, new markets, in-market management) so that gating is right-sized to the investment and not a one-size-fits-all forcing function.
• Co-develop refinements with suite leaders and stage gate sponsors as pilots (Science V2, CA K-8 Literacy, and others) generate real-world learnings.
• Manage gate review orchestration — scheduling, materials, decision documentation, and tracking — so decisions made in stage gate meetings actually stick.
• Own scope change management — the process for evaluating and approving changes after a gate has been passed — so the organization can respond to legitimate new information without descending into the “culture of yes” that erodes delivery.
• Partner with Finance & Analytics to link funding and resourcing decisions to gate readiness, helping deliver against the 2026 KPI that 60% of 2027 R&D spend is vetted through stage gates or an independent strategic framework.
• Identify new areas where process infrastructure is needed: you scan the organization continuously — listening to Suite Leads, project managers, and shared services about where work is breaking down — and you triage where new process is genuinely the answer (versus better tools, clearer ownership, or simply leaving things alone).
• Build process that earns its keep: your default is the lightest possible framework that solves the problem at hand.
• Retire and simplify as actively as you create. When a process isn’t working, you change it; when a process isn’t needed, you retire it.
• Build and lead the central team that designs, iterates on, and supports critical processes and associated tools and templates — while making sure business units have what they need to execute consistently.
• Establish a continuous improvement loop — instrumenting the processes you own, learning from pilots, and iterating quickly based on what you (and the people doing the work) observe in the field.

Benefits

• Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].
• If you are selected for employment, a background check will be required.
• As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
• Amplify is an E-Verify participant.

What This Job Offers

• Job Type: Full-time
• Career Level: Director