Director, Business Process Ownership

USAA•Tampa, FL

3d•$127,310 - $243,340•Hybrid

About The Position

The Director, Business Process Ownership oversees a team responsible for end-to-end ownership of assigned business processes. The role guides team members in collaborating with enterprise partners to develop business rules, gather requirements and artifacts, and manage, document, and sustain processes while maintaining compliance with policies, procedures, and regulations. The Director leads process ownership and improvement efforts by identifying gaps and opportunities, recommending solutions, and developing and monitoring key performance indicators. The position aligns with enterprise partners to prioritize backlogs, build business cases for funding, and ensure execution. It uses reporting, data, analytics, and prescribed project execution approaches to assess performance, manage risk, improve or design controlled processes, and keep stakeholders aligned. The role also builds and oversees a team through recruiting, development, retention, coaching, performance management, and other managerial activities. The position requires working in the office four days per week and may be based in San Antonio or Plano, Texas; Phoenix, Arizona; Colorado Springs, Colorado; Charlotte, North Carolina; or Tampa, Florida. Relocation assistance is available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of business process execution, knowledge or experience, consulting, and/or process engineering or optimization.
Three years of direct team lead, supervisory, or management experience.
Experience leading and/or participating in programs or projects and business process owner or consultant efforts in a dynamic environment.
Extensive experience applying process management methodologies, standards, and policies within a regulated environment.
Knowledge of operational risk management practices.
Organizational agility, with demonstrated ability to develop partnerships across a complex business landscape while utilizing or implementing Lean and continuous improvement methodologies.
Experience gathering and assessing performance metrics to ensure processes are both efficient and effective.

Nice To Haves

Experience managing and leading teams overseeing multiple aspects of market research operations, including data environments, vendor management, budgeting, risk and controls, and governance processes.
Ability to strategically build and integrate different systems and operations and manage complex processes for stakeholders across different teams.
Experience as a thought leader building best-in-class operating models that balance efficiency with consumer experience.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Lead a team focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions, and developing and monitoring key process performance indicators.
Align with enterprise partners to define backlogs, present business cases for funding, ensure execution to output, and prioritize work according to business deliverables.
Define, develop, and evaluate performance metrics, and engage stakeholders to maintain alignment on measures of success.
Use and oversee reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform stakeholders.
Prioritize risk mitigation by diagnosing and resolving risk opportunities and influencing business units and processes to address risk.
Collaborate with process stakeholders using project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall to deliver improvements or design controlled processes on time.
Manage identified business process risks and oversee the capture, documentation, maintenance, and mitigation of appropriate controls.
Build and oversee a team through recruiting, development, retention, coaching, support, performance management, and other managerial activities.
Stay current with emerging technologies and evaluate business processes to lead continuous improvement efforts.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.